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Thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Thank you very much for taking the time to share your experience. We pay very close attention to the feedback of our guests, and see it as a chance to further improve the level of service we provide, for which we have set out very high standards.
Please accept our apologies for the inconvenience you encountered during your stay. We are looking into it and investigating what really happened, which we believe we already got in touch with you via email.
We would be happy to get a chance to improve your impression of the stay at our hotel even further. I am looking forward to hearing from you, and we hope to get a chance to welcome you at Novotel Amsterdam City again to provide you with an experience with the high standards of hospitality and attentiveness we like to achieve.
Thank you once again for your feedback and safe travels.
Manager on Duty
It is lovely to read such a positive review of your stay at the Novotel Amsterdam City, and we are glad you enjoyed yourself. Thank you for taking time to list everything you like about the hotel and the service we provide. I will be happy to share it with the team.
We hope to welcome you back again soon and make your stay just as enjoyable as the previous one!
We very much appreciate your comments regarding your stay at the Novotel Amsterdam City.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Funfact: The rooms are indeed a little smaller. This is because the hotel was not build as a Novotel originally but as an Alpha Hotel in April 1971.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Guest Relations officer
Thank you for sharing your great experience with us and how great that you had such a great time in Amsterdam!
We always try to do something special around the Gay Pride in Amsterdam and the photo booth was a great success!
We would love to welcome you back next year and show you our nice surprises again!
Thank you very much for sharing your experience with us and the other TripAdvisor users.
It is great to read that you had such a great experience with us during your time at the Zuid-as. We hope you had a great time at the job as well as you had with us.
We love to welcome you back and please let us know if you are planning on staying for more then one night time with us. We always provide different opportunities for our business guests at the Zuid-as.
As we are receiving your feedback for the third time now with the exact same text and explanation we would like to inform you that you received our answer.
We hope that you consider to always share your feedback during your time with us or any other hotel/restaurant so action can be taken on that time to make sure you enjoy your time.
As I see from the pictures that attached to the review, this has all been solved and please allow us to apologize one more time for you experience.