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点评 (2,046)
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1 - 6 条点评，共 2,046 条
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
robrac1
24
地理位置很好，员工也很好。门卫们也非常友好，给我们提供的信息和指示都很有帮助。酒店内部很漂亮，房间很舒适。我们乘坐了酒店提供的游轮，游轮很小，不像大型游轮那么商业化。
询问关于 欧洲酒店 的问题
感谢 robrac1
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
DeLeurope，欧洲酒店 的 Guest Relations Manager，回复了这篇点评2019年9月21日已回复
Dear robrac1,
We would like to thank you for your very kind review. Your comments about the hotel, location and staff are truly appreciated and have been shared with the entire team.
We look forward to welcome you back on your next stay in Amsterdam.
With kind regards,
Jacqueline Gratz
Guest Relations Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Johncdhk
香港
5731
通过移动设备发表 
这家酒店在一座历史悠久的建筑里，非常吸引人。临河的房间确实很壮观，但是价格很贵。酒店里有一流的餐厅，但米其林星级餐厅因暑假的原因从7月22日至8月21日暂停营业一个月。水疗设施很好，但游泳池很小。健身房也相对较小。酒窖里酒类的选择很全的，你可以要求参观他们的地下室酒窖。酒店前台可预订2小时左右的私人小船游，费用约750欧元，在Capitan导游的陪同下，开瓶香槟酒。酒店的工作人员是非常乐于助人和好打交道的。我遇到的一个大问题是，在过去的3次住宿我房间里的电话总是坏了，这是非常让人恼火的。每个人都有特别的要求，比如枕头的大小，额外的浴室地垫，似乎酒店管理层就是不记得这些让客人觉得特别的小事情。酒店很好，但是肯定达不到五星级的评级标准。
询问关于 欧洲酒店 的问题
感谢 Johncdhk
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
FrederikRast，欧洲酒店 的 Guest Relations Officer，回复了这篇点评2019年8月14日已回复
Dear Guest,
First of all we would like to thank you for your recent stay at De L’Europe Amsterdam and mostly for reporting your observations to us. We value your feedback as the most valuable tool to evaluate our services and improve ourselves where needed.
We regret to read that your stay with us was not entirely living up to your expectations. Our aim is to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your comments will be shared with the department heads in order to prevent from happening again in the future. We would very much appreciate a second chance to prove ourselves a better host and hope to see you again at De L’Europe Amsterdam.
Sincerely,
Frederik Rast
Guest Relations Officer
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Abdulaziz a
24
通过移动设备发表
在休息室服务的那个穆罕默德是个不讨人喜欢的人，他太古怪了。我希望酒店管理层能找他谈谈，这样其他客人在休息室就不会有不好的体验了。住宿期间，其他方面的体验都很棒。
询问关于 欧洲酒店 的问题
1 感谢 Abdulaziz a
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
FrederikRast，欧洲酒店 的 Guest Relations Officer，回复了这篇点评2019年7月3日已回复
Dear Abdulaziz,
First of all we would like to thank you for your recent stay at De L’Europe Amsterdam and mostly for reporting your observations to us. We value your feedback as the most valuable tool to evaluate our services and improve ourselves where needed.
We regret to read that your stay with us was not entirely living up to your expectations. Our aim is to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your comments will be shared with the department heads in order to prevent from happening again in the future.
We would very much appreciate a second chance to prove ourselves a better host and hope to see you again at De L’Europe Amsterdam.
Sincerely,
Frederik Rast
Guest Relations Officer
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
williameT2295VY
66
第三次入住这家酒店。一如既往的出色。Bord Eau也一如既往的好。酒店位置很好，到阿姆斯特丹任何地方都很方便。我的妻子还在皮肤研究所做了很棒的按摩。我们会再来的。
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询问关于 欧洲酒店 的问题
感谢 williameT2295VY
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
DeLeurope，欧洲酒店 的 Guest Relations Manager，回复了这篇点评2019年5月18日已回复
Dear williameT2295VY,
Thank you very much for your kind review and for having chosen to stay with us again.
We are delighted to hear that you enjoyed your room, that you experienced Bord'Eau restaurant as exceptional again and that you wife greatly appreciated the massage in our spa.
On behalf of all my colleagues, thank you for the wonderful feedback. We always enjoy reading and sharing these comments.
We all sincerely hope to have the chance to welcome you back again soon.
With warm regards,
Jacqueline Gratz
Guest Relations Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Bross24
爱达荷Ketchum
706316
这是一家美丽的大饭店，地理位置优越，尤其是如果你喜欢散步的话。运河海景房很大，装修得很雅致，干净整洁，床很舒服，淋浴很理想。办理入住手续快捷高效，全体员工都很令人愉快。早间的客房服务总是很准时。这是一家非常不错的酒店，即使你穿着牛仔裤，背着背包，也能得到很好的对待。
询问关于 欧洲酒店 的问题
感谢 Bross24
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
DeLeurope，欧洲酒店 的 Guest Relations Manager，回复了这篇点评2019年4月24日已回复
Dear Bross24,
Thank you very much for your wonderful feedback on TripAdvisor and for choosing to stay with us on your recent visit to Amsterdam. We are absolutely delighted to learn that you thoroughly enjoyed every aspect of your stay, especially the service and friendliness of our team. We look forward to welcome you back once again in the not too distant future to our perfect location on the banks of the Amstel river.
With kind regards,
Jacqueline Gratz - Guest Relations Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。