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US$191
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1 - 6 条点评,共 1,384 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月31日的点评 通过移动设备发表

由于入住酒店超过一个星期,在办理入住的时候获得了免费升级的服务。这样的优惠安排真心弥补了飞机的延误,让我能开心地安顿下来开始旅途。谢谢。后来也没有收取额外的费用。自助早餐也很赞。房间的大小与描述相符。房间都非常整洁,工作人员也都很热心帮忙、考虑周到。酒店的位置也很棒。如果你只在阿姆斯特丹待一阵子,这里会是一个很好的大本营。步行一小会便可到达中央火车站,想去购物和美食胜地的水坝广场和参观运河就更近了。圣诞灯饰也美极了。

感谢 hazmita
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
swissotelamsterdam,斯维索特酒店(阿姆斯特丹) 的 General Manager,回复了这篇点评2019年11月4日已回复
Google 翻译

Dear Hazmita,
We value our long stay guests very much and it was an absolute pleasure to provide you with an upgrade whilst staying with us! Taking care of our guests is in our nature and we are always very happy when our valued guests have enjoyed their stay with us due to the good sized rooms, cleanliness, helpful and considerate staff and our course our amazing location.
Thank you once again for choosing Swissotel Amsterdam and we sincerely hope to have the pleasure of warmly welcoming you back anytime soon!
Warmest greetings,
The Swissotel Amsterdam Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月19日的点评 通过移动设备发表

这是我们第一次去阿姆斯特丹,我很高兴我们选择住在瑞士酒店。位置很好,就在阿姆斯特丹老城区的中心。因为有三层玻璃窗和隔音,我们每晚都睡得很好。酒店经理金姆为我们提供了一个可以看到广场景色的房间。酒店餐厅的早餐非常棒,有各种糕点、热菜、水果等。如果你想在家门口体验阿姆斯特丹特色,我强烈推荐这家酒店!

1  感谢 Yorkessurfer
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
swissotelamsterdam,斯维索特酒店(阿姆斯特丹) 的 General Manager,回复了这篇点评2019年10月21日已回复
Google 翻译

Dear Yorkessurfer,
On behalf of our Front Office Manager Kim, we thank you kindly for the amazing review! It is an absolute pleasure to read that you have enjoyed every single feature of your stat with us. We are very content that you mentioned the triple glazed windows, sound insulation, unbelievable location and excellent breakfast. We will make sure to share your positive comments with the entire team as this is highly appreciated.
Thank you once again for visiting and we truly hope to have the pleasure of welcoming you back for another memorable experience!
Kind greetings,
The Swissotel Amsterdam Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月28日的点评 通过移动设备发表

我和我丈夫刚从阿姆斯特丹的斯维索特酒店退房,我们是在出发前最后一分钟才在这家酒店订了房的,一点也没有让我们失望。酒店离中央车站很近,就在达姆广场旁边,我们的房间非常干净漂亮,而且面对着广场。我们在咨询处遇到的每个员工都给了我们很多帮助,他们总是能为我们提供很多信息。一定要向大家推荐这家酒店。

感谢 julie s
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
swissotelamsterdam,斯维索特酒店(阿姆斯特丹) 的 General Manager,回复了这篇点评2019年9月18日已回复
Google 翻译

Dear Julie S,
It is a sincere pleasure to take notice of your amazing review here in TripAdvisor. Please know that we are always very much appreciative towards our valued guests and it is amazing to receive positive feedback on our central location, clean room and very helpful staff that was more than happy to assist you with anything. I will make sure to share this with my entire team, as this is highly appreciated.
Thank you kindly for staying with us and we hope to have the honour of hosting you again in the future!
Kind greetings,
Harold Kluit
General Manager
Swissotel Amsterdam

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2019年8月28日的点评 通过移动设备发表

这是我住过的最好的酒店之一! Kim Hauser 和他的员工让我在这里体验了这辈子最难忘的住宿体验之一!最重要的是酒店对客户服务的关注程度。非常感谢 !

感谢 Jack R
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
swissotelamsterdam,斯维索特酒店(阿姆斯特丹) 的 General Manager,回复了这篇点评2019年9月18日已回复
Google 翻译

Dear Jack R,
On behalf of my colleague Kim Hauser, I thank you sincerely for taking the time to provide us with your comments and 5 bullet rating on TripAdvisor. It is a true gift to all of us that you as our valued guest enjoyed your stay with us due to the attention we have provided you with. Reading that you describe us as ''one of the best hotels I have ever stayed in'' makes us all feel very honoured and delighted.
I hereby would like to thank you once again and we would love to welcome you back anytime soon to provide you with another great experience!
Kindest regards,
Harold Kluit
General Manager
Swissotel Amsterdam

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月18日的点评 通过移动设备发表

在这家酒店住了三个晚上,最后还在周末的时候在那里遇到了“骄傲游行”,那里到处都是人,酒店位于阿姆斯特丹最棒的地方!!!但是这个地方需要改进一下,房间里没有冰箱,连转身的地方都没有,我们四对夫妇一起来的,其中一对进到房间的时候被震惊到了,因为那个房间的床还没有换过,而且距离上一个客人离开已经隔了五十分钟了,说明这个酒店存在质量控制问题,这个酒店的问题就在于他们不知道他们有着优越的位置和糟糕的服务,为此,我再也不会来这里了。

感谢 554phillipz
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
swissotelamsterdam,斯维索特酒店(阿姆斯特丹) 的 General Manager,回复了这篇点评2019年8月23日已回复
Google 翻译

Dear 554phillipz,
Thank you for your review on TripAdvisor. It makes us all truly sad to read that your experience did not meet your expectations. Therefore, I would like to offer my apologies for the inconveniences you and the other guests have experienced, as this is definitely not how we would like to treat our valued guests! Please know that we take you feedback on the rooms very seriously. I will make sure to follow up with my team to avoid repetition in the future. Regarding the sizing of the room, please allow me to explain that we have several room types which are bookable. We offer our Classic rooms but also larger rooms with Dam Square View. Before and during your stay, our staff is more than happy to assist you with any requests you may have in order to provide you with a great experience. I regret to read that this was not in the case for you.
Despite your experience, we do hope to welcome you back in the future to regain your trust in us! We would love to make up for your situation.
Kind greetings,
Harold Kluit
General Manager
Swissotel Amsterdam

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2019年7月18日的点评

服务及地点都很好。但床真的超难睡。都凹陷了,很佩服房务人员每天铺床、没发现床垫不平整⋯
离中央车站近、交通很方便。

与 swissotel.com 合作收集的点评
感谢 ofayfay
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.cn.tripadvisor.com 查看原文
swissotelamsterdam,斯维索特酒店(阿姆斯特丹) 的 General Manager,回复了这篇点评2019年7月22日已回复
Google 翻译

Dear ofayfay,
I hereby would like to thank you for your feedback on our excellent location, close by the Central Station, and very good service. It however saddens me to read that you experienced some inconveniences with the bed and I would like to offer my sincerest apologies for this. Please know that all our staff members are at your full disposal during your stay to assist you with anything you need. We always strive to provide our guests with the best possible service and I regret to read that this was not entirely in the case for you.
Despite the inconveniences, we do hope you will be visiting us again in the nearby future to regain your faith in us. We will do our utmost best!
Warm regards,
Harold Kluit
General Manager
Swissotel Amsterdam

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