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附近酒店
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1 - 6 条点评,共 3,093 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月12日的点评

2019年6月我们在这家酒店住了5晚。非常棒的酒店,房间很漂亮,非常宽敞,有很好的卫生间,茶水/咖啡设施齐全。酒店非常干净,工作人员乐于助人,地理位置优越。从布鲁塞尔中央车站步行2分钟即可到达。可以步行到老城区和许多其他景点。非常推荐这家酒店。

感谢 Litsa P
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Nicolas V,温莎皇家广场大酒店 的 Responsable relations clients,回复了这篇点评2019年7月12日已回复
Google 翻译

Dear Mrs. Litsa,

I would like to thank you for staying at The Warwick Brussels Hotel.
We appreciate your feedback.
We are so pleased that you totally enjoyed your stay with us especially the service that we provide and the location of the hotel.
We are looking forward to your next stay soon.

Best regards,

Laurence Umulisa
Guest Relation Agent

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月7日的点评 通过移动设备发表

我们开车去的布鲁塞尔,这季酒店离Grote集市很近(中心位置)。有一个停车场(地下的),要小心狭窄的入口,注意安全。收费每天要25欧元。从酒店到各处去都很方便。离中央车站也很近。房间不错,晚上很安静,不过清晨可以听到清洁员的动静。房间里配有咖啡机。员工对顾客可以更有礼貌一些,周围有很多吃早点的地方比如华夫饼工厂。

感谢 Livmallu
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nicolas V,温莎皇家广场大酒店 的 Directeur général,回复了这篇点评2019年6月12日已回复
Google 翻译

Dear Guest,

Thank you for sharing your feedback in regards to your recent stay at the Warwick Brussels with the TripAdvisor Travellers. I am pleased to hear that you enjoyed your stay with us. Your evaluation of various services and facilities is very much appreciated. It is only through guest's feedback that we are able to review our procedure of operations objectively and provide standards to meet or exceed our guest's expectations.
Hoping to have the pleasure of welcoming you back to our hotel for your next stay in Brussels.

Kind regards,

Nicolas Vanhulst
Front Office Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月14日的点评 通过移动设备发表

本来可以给5星,但房间的厕所里有个小问题:刷牙时废水有气味。作为一名土木工程师,我知道有些东西有问题。但其余的一切:完美!早餐服务特别好。推荐

感谢 Markus-Stadi
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.fi 查看原文
Nicolas V,温莎皇家广场大酒店 的 Responsable relations clients,回复了这篇点评2019年5月15日已回复
Google 翻译

Dear Mr. Stadi,

Thank you for staying with us recently and for taking the time to share your experience
We were delighted to read that you had a enjoyable visit.
Rest assure that your feedback regarding the water will be transmitted to our Engineering Manager.
We hope to see you again the next time you visit Brussels.

Best regards,

Laurence Umulisa
Guest Relation Agent

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2019年5月5日的点评

令人惊异的是,前台一个不礼貌的人可以毁掉一个人的入住体验。我的朋友很有礼貌地问了一些问题,却遭到了粗鲁冷漠的回应。那个人从一开始就很固执。这令我们神经紧绷,给本应美好的入住体验增添了不好的感觉。说句公道话,这里只有一名员工,但是管理层应该教给所有的员工一些基本的客户服务知识。一个人要学会接受“反对的声音”,如果那些“反对的声音”是以礼貌且合理的方式表述而出的话。

1  感谢 Andy A
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Nicolas V,温莎皇家广场大酒店 的 Responsable réception,回复了这篇点评2019年5月8日已回复
Google 翻译

Dear Andy A,

First of all, we would like to thank you for your sincere review. The comments and opinions of our guests are very important to us. It is a primary means of ensuring that our high quality standards remain consistent.
We feel very concerned about your comment as we struggle to make every guest’s stay at the Warwick Brussels an enjoyable experience. We are very sorry for what happened to you, this is certainly not the Warwick Brussels experience we try to provide our guests with.

Please rest assured that appropriate action will be taken regarding your remarks.

We use every occasion, and especially our guests reviews, to get better every day and provide highest standards of service to all our guests.

In closing, we look forward to welcome you at the Warwick Brussels again as we would like to make sure your impression of our hotel may change.

Best regards,

Nicolas Vanhulst
Front Office Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月23日的点评

房间比他们照片上看起来的要小。地理位置很好,但是这家酒店的旁边还有希尔顿、宜必思和其他很多酒店,它们的地理位置也都是最好的。这家酒店唯一让我喜欢的地方就是早餐提供多种选择。我们要求前台工作人员把我们的衣服拿去洗,但是他们一直没这么做,我们的房间在4月5日没有打扫过,他们声称我们放了请勿打扰的标志。我们是常住在酒店的人,我们知道什么是请勿打扰,所以请不要编造故事。考虑到它的价格和质量,我建议您住另一家酒店。希尔顿

感谢 Sudiarta27
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Nicolas V,温莎皇家广场大酒店 的 Responsable relations clients,回复了这篇点评2019年4月29日已回复
Google 翻译

Dear Guest,

Thank you again for staying with us. We appreciate your feedback as it truly helps us a lot on improving our service.
We were delighted to hear that you enjoyed your breakfast experience.
I would like to truly apologize for the issues that you mentioned and that occured during your stay.
I already shared your comments with our Front Office Manager and Housekeeping management to correct the issues mentioned and to make sure necessary measures will be taken to avoid similar situation in the futur!
I hope you can view these issues as an isolated case and for you to give us another opportunity.

Best regards,

Laurence Umulisa
Guest Relation Agent

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