Dear RJB1215,
Thank you for taking the time to tell us about your experience at the Sofitel Lisbon Liberdade.
We are delighted to read that you enjoyed our rooms, nevertheless, we are sorry that your experience at our restaurant AdLib did not meet your expectations; please allow us to express our sincerest apologies.
At Sofitel Lisbon Liberdade, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Mayka Rodriguez