这里的空调太吵,以致于我们根本无法入眠。只有一台电梯正常运行,两个团队的人等电梯等了很久。这么多顾客,可是只有一个搬行李的。等搬行李等了半小时,差点让我们错过了巴士。员工和经理都非常不友好,非常冷漠。更多
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这里的空调太吵,以致于我们根本无法入眠。只有一台电梯正常运行,两个团队的人等电梯等了很久。这么多顾客,可是只有一个搬行李的。等搬行李等了半小时,差点让我们错过了巴士。员工和经理都非常不友好,非常冷漠。更多
显示较少Dear Mrs. Noreen,
First of all, I would like to thank you your preference in choosing the Hotel Olissippo Marquês de Sá, for you recent stay at Lisbon.
I hope you have enjoyed our country and the city of Lisbon specially.
We would like to thank you the review, once we appreciate and give true value to each opinion that we receive, in order for us to always keep the improvement of our services.
Therefore, regarding your review, we would like to give you some additional information’s:
Regarding the Air conditioning system we are sorry for what happend. Unfortunately, this kind of situations can happen, but if you would have reported to our Front desk, a person from our maintenance staff would go to your room in order to correct the problem or, we would be able to provide you other room.
As far as for the situation regarding the elevators, i would like to inform that we have two elevators (the third is being renovated, but sadly one of them had a breakdown, which also dificult the task of the porter.
Concerning the hotel staff, we are sorry that we did not meet your expectations once we usually we have good feedbacks, but your review will inspire us to do better every day.
We are sorry that we could not meet your expectations, but we are sure that we will be able to do it in the future, if you decided to try our services once more.
Thank you so much for your understanding.
Best regards,
Sérgio Bernardo
住了几间葡萄牙标榜4星的旅馆,这也是其中一家,真不知道4星的标准是如何定的?
两座客用的电梯,小的很,一次装不了几个人。
这间旅馆房内不提供咖啡机及煮水机,当然咖啡包及茶包全部没有。同时也不提供面纸。
房间面积不大,使用的家俱,看得出来是便宜货,桌边柜上竟然还掉漆,清扫房间的工作人员,不知可曾反应过?
浴室不大,还好备品完整。但是淋浴的莲蓬头,却缺了墙壁上的固定装置,有钉子没架子,似乎尚未完工。同时,对商务客而言,若要多住几天,自己清洗衣物,也缺少挂晾之装置;衣架也只限于衣柜内使用。
隔音很差,面临马路的房间,车辆声音不绝于耳;隔壁的喧嚣声,也不例外。
早餐还不错!
一家很棒的酒店,非常舒适、干净、现代。工作人员很专业。位置也非常好。从市中心过来只有几站路。早餐也很棒。将毫不犹豫地推荐这个酒店。
Dear Guest,
Thank you so much for your preference.
You made a great summary of some of our strong points: staff, cleanliness, localization, breakfast.
Although, the most important, is to read that you recommend us, it means a lot to us and we will do our best to deserve such confidence.
We hope to see you again.
Best regards,
Sérgio Bernardo
Hotel Manager
优越的地理位置,大小适中、干净的房间。 员工和服务都非常好。 早餐非常好,选择丰富。自助晚餐是17欧元,就性价比来说,不满足我们的期待。 标价有点虚高,不值这个价。 总体来说,是一个不错的地方,一定会再回来。
Dear Guest,
Thank you so much for your preference.
The most important for us is to read your willing to came back.
Although, regarding your remarks I should say:
- Right on the spot: 4 of our most important strong points - staff, service, breakfast and location (only missing the cleaning, flexibility and accessibilities)
- Perhaps you were at the Restaurant in one of our busier days at dinner because our Buffet it's great and with an excellent ratio of quality and price (please send us some suggestions). Even so, we are now improving the dessert's area
Thank you for your words.
We hope to see you soon.
Best regards,
Sérgio Bernardo
Hotel Manager
我们在新年期间在这家酒店住了四晚,非常享受。非常现代化,房间很棒。 工作人员很友好,乐于助人。早餐很棒-有很多选择,有热的也有冷的,还有可爱的甜点。我们吃了一晚自助晚餐,物有所值。酒店看起来有点偏离城镇,但它毗邻Sao Sebastio地铁站,巴士站,而且离陆路火车站也不远。从机场坐地铁直达大约15分钟,我们可以乘坐公共交通工具轻松便宜地到达任何想去的地方。酒店有一个令人愉快的酒吧,价格不贵,总而言之,非常物有所值,非常愉快。
Dear guest,
Thank you so much for your preference as well as for your remarks.
You have made a very complete description of the Hotel, the surroundings and accessibilities that there is not much more to say besides "Thank you".
As you said, we are in a almost unique location of the city, close to the downtown, but at the same time, away enough of the that busy part of the city that can be so easily reach by metro, taxi or even walking through the Parque Eduardo VII and enjoying some amazing views from here.
We are pleased to see that our major richness, our staff, was accordingly to your expectation, as it happens with our breakfast, cleanliness and several other Hotel services.
Therefore, we are proud of your words and we assume our commitment to honor them every single day.
Thank you in advance for your attention.
Best regards,
Sérgio Bernardo
我去里斯本的团购5日之旅包含了这家酒店。酒店非常干净,员工也乐于助人。早餐很好,非常丰盛。酒店所在的地区很安全(我是一个独自旅行的女性),去地铁站也很方便。走到Cortes de Ingles超市非常方便,从那里可以买到所有的必需品。出租车的价格也非常合理。
Dear guest,
Thank you so much for your preference as well as for your remarks.
We can't thank you enough for such kind words and a for a very complete description of the Hotel, the surroundings and accessibilities.
You mentioned some of our major strong points: Cleanliness, staff, breakfast and location.
We are proud of your words and we assume our commitment to honor them every single day.
Thank you in advance for your attention.
Best regards,
Sérgio Bernardo
Hotel Manager
这是一家最专业的酒店!在城市里很棒的位置——在去机场的交通线上——房间很棒,床也很好——餐厅很好——晚上的自助餐很赞——员工非常不错,友好且乐于助人!在里斯本选择这家酒店住宿就对了。别犹豫了,赶紧预订吧。
Dear guest
Thank you so much for your preference and such kind words.
It was a privilege to receive you and now we are honored with your compliments.
To see that kind of recommendation that you make us, it is a true proud and we will do everything possible to deserve it every single day.
We hope to see you soon.
Best regards,
Sérgio Bernardo
Hotel Manager