如果你很有钱，那么这里还行 也不用介意会在酒店里迷路，被困住。我不会再回这家酒店住了。 这里适合某类特定顾客。 我喜欢住在充满当地人以及传统的地方。 这是家五星级酒店， 但是你也可以住在任何其它地方。酒店管理人员并不乐于助人，就这样。
Dear Guest Georginabunny,
I would like to thank you for the constructive feedback, helpings us to continuously improve our services. We have created a luxury resort of enduring value and strive to support it with a deeply instilled ethic of personal service in the finest, relaxing yet upscale ambiance.
We appreciate esteemed guests’ comments and regret your discomfort but we are surprised to see such comments posted, 3 months after your departure, as it does not allow us to intervene, something which would have been effectively and accurately done should you have reported your challenge during your stay.
As every five star resort, we have tools assisting daily on serving guests efficiently, namely a management team member, a guest relations supervisor and a front office shift leader who may be contacted.
I appreciate you mentioned that we tried to assist, exhibiting our explaining effort of our resort being 15% cheaper than other 5 star hotels, of the vicinity.
Our mission is to create a euphoric feeling to all guests with a continued commitment to service excellence and a unique experience.