Thank you for taking the time to review us on Tripadvisor.
I am delighted that your stay with us was once again enjoyable and relaxing and I do hope you will consider a return visit in the future.
We appreciate you taking the time to provide us with your feedback on Tripadvisor.
I am very sorry to hear of the unfortunate incident and apologize for this bad experience. However, I would like to personally ensure you that all your comments were carefully reviewed and I may gladly confirm that the issue was resolved at the most timely manner, in cooperation with our valued partner Booking.com.
We truly hope you give us another chance to make it up to you. We are usually known for our attentive service and for treating each guest with the same respect. I am truly sorry you felt differently and therefore would like to apologize. Please let me know if you want to discuss this personally.
I kindly remain at your disposal for any assistance.
Thank you for choosing the Blue Palace and for taking the time to share such positive comments on Tripadvisor.
I am so pleased to read that your overall experience was truly a memorable one and that our facilities exceeded your satisfaction.
We look forward to having the opportunity of welcoming you back to our resort in the future.
Thank you for choosing the Blue Palace, a Luxury Collection Resort & Spa and for taking the time to share your feedback on Tripadvisor.
While I am delighted you found our resort wonderful and the service great, it is a pity that the ambience did not meet your satisfaction. The Blue Palace is considered to be a relaxing place, however there are places in the vicinity of the resort that are worth visiting.
Once again thank you for your feedback and I hope to have the pleasure of welcoming you back in the future.
Thank you for staying with us and for sharing your positive feedback on Tripadvisor.
It is wonderful to read that your overall experience was amazing. I am also pleased that our Food & Beverage team members handled your allergies in the most professional way and I have already shared your review with them.
We look forward to welcoming you back in the future.
Dear Yossi B,
Thank you for staying with us and for taking the time to share your feedback on Tripadvisor.
Although I am delighted to see your high scores, I am sorry to read that our half board dinner did not exceed your expectations. I have already shared your points with our Executive Chef for immediate review.
I hope to have the pleasure of welcoming you back in the future.