Dear Sara, first we would like to thank you for taking the time to leave a comment.
Secondly, we would like to apologize for the wat this situation was handled, at the time we were not able to find your phone number which would have been the best way to reach out to you.
We are proud of the service standard we provide to our guests but sometimes drawbacks appear and we are not able to deliver in the way we would like to, and our guests deserve.
Please feel free to contact us on our email if you would like to discuss this situation any further.
We hope you can give us another chance to rectify this, and to show you why we are one of the top choices of travelers when visiting this amazing city.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Sadly when it comes to late check out possibilities, this will have to be booked in advance, before arriving to the hotel, as we have less time to prepare a room, so that we can take it into account.
Despite this, we hope to be able to welcome you back on a return visit to Copenhagen.
Urban House Team
Dear Timo. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Urban House by MEININGER
thank you for taking the time to share your opinion after your recent stay at our House.
Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
We are happy to read that you had a nice stay and you enjoyed the features that make our House so special.
We hope to have the chance to welcome you back in the future!