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附近酒店
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1 - 6 条点评,共 217 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年2月21日的点评 通过移动设备发表

在这家酒店住宿是我们拉普兰旅行计划的一部分。舱房和图中的一模一样,闪闪发光,干净舒适。我从来没有睡得这么好!我们喜欢步行到当地的便利设施地点(约2公里外的Husky),酒店的自助早餐是我吃过的最好的早餐之一!我们确实看到了极光,但是自然是不可预测的。酒店人员专业友好。我一定会当回头客的!

感谢 396hilaryj
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
ArcticTreeHouse,北极树屋酒店 的 Johtaja,回复了这篇点评2019年3月23日已回复
Google 翻译

Dear 396hilaryj,

thank you for sharing your kind words with us!

It is wonderful to hear you've enjoyed your stay with us, and have been able to meet your expectations well. The beds, which have been custom made for us are indeed heavenly and most of our guests do not want to leave the bed in the morning. I am also pleased to hear you have found our team members professional and friendly, we train our team to welcome the guests like they were welcomed into their own homes - with kindness and care.

Thank you again for sharing your stay with us here at the Arctic TreeHouse Hotel, and we hope to see you sooner rather than later!

With warm regards from the snowy Arctic Circle,

Tina Kaikkonen
Arctic TreeHouse Hotel

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2019年2月12日的点评

我们在北极树屋酒店有一次很棒的住宿。温馨的房间,很棒的早餐,还有友好的人们。房间里景观真的太棒了!在餐厅里可以坐在壁炉边享用一杯酒水实在太美好了,尤其是在一个寒冷的日子里!

感谢 medelius2018
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
ArcticTreeHouse,北极树屋酒店 的 Johtaja,回复了这篇点评2019年3月23日已回复
Google 翻译

Dear medelius2018,

thank you for taking the time to share your stay with us!

It is always a pleasure to hear our guests have enjoyed their stay with, and wonderful to hear you've taken to the Finnish way of sitting and relaxing by the fireplace. It is the heart of the house, and one usually does not want to leave the fireplace as it is no nice and cozy.

Hope to see you again at the Arctic TreeHouse Hotel,

Tina Kaikkonen
Arctic TreeHouse Hotel

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2019年2月7日的点评 通过移动设备发表

入住的一刻,洒店大堂环境舒适,还有一杯免费热朱古力或咖啡提供,在这严寒的天气里,是非常贴心的,员工的服务态度亲切,我们住得比较远,洒店提供免费接送服务,都不用等太久,但入住后wifi时常很弱或断缐,没有内线电话,热水提供方面只够急急洗澡就够,如果你想再享受洗澡的放松,等很久也没有热水供应,早餐方面菜色提供也比较少。价格和服务不平衡。

感谢 hoiiant
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年2月1日的点评 通过移动设备发表

住的地方很好,酒店的员工非常友好,非常出色,他们特别乐于助人,酒店干净舒适。酒店更喜欢用WhatsApp信息来与顾客沟通,从我们的经验来看,他们一般会在5分钟内回复,因此我会向很多人推荐这个地方!我们发现了一个小窍门,如果你不开车,有出租车往返,但是在前一天晚上预约出租车会有附加费,所以请在当天预约出租车。

感谢 NFW33
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
ArcticTreeHouse,北极树屋酒店 的 Johtaja,回复了这篇点评2019年2月7日已回复
Google 翻译

Dear NFW33,

thank you staying with us and for sharing your stay on TripAdvisor!

It is wonderful to hear you've enjoyed your stay at the Arctic TreeHouse Hotel, and especially have found our team amazing. They'll love hearing that!

We hope to see you soon again, especially summers are something else when the sun never sets, and one can enjoy the rivers with watersports or just taking in the green nature around.

Warm regards from the Arctic Circle,
Tina Kaikkonen
Arctic TreeHouse Hotel

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2018年12月26日的点评

这家酒店坐落的地方非常漂亮,但就酒店本身而言……我没有什么好说的。小树屋拥挤不堪,里面满是大家具,但哪都找不到一张边桌。浴室很小,我们预订的3间小木屋(2间卧室)中有2间屋子,在我们到达时就很脏。工作人员非常热情愉悦,但做起事情来没有方向毫无头绪。餐厅里似乎没有人去关心照料顾客,也没有人费心去了解自己所提供的食物。一切都杂乱无章,脏兮兮的,而且房间(网页上的照片太棒了)的价格(想想在巴黎丽兹卡尔顿或者在纽约皇冠假日酒店的5星际套房)与机场酒店的价格相当。酒店的位置和场地都还不错。

感谢 AnjaP189
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
ArcticTreeHouse,北极树屋酒店 的 Johtaja,回复了这篇点评2018年12月28日已回复
Google 翻译

Dear AnjaP189,

thank for your stay and sharing your feedback with us on TripAdvisor, and I am truly sorry we have not been able to deliver the magical experience we usually do.

Our service is something we pride ourselves with, and I am sorry to hear we have not been able to deliver good service. Our team usually shows genuine care for our guests, as we wish all of our guests stay to be exceptional in every aspect, and therefore I wish to express my sincerest apologies on not showing that during your stay with us. The same applies to basics like cleaning, and the hair in the linen was brought to my attention immediately on the day of your stay. I have contacted our linen provider immediately to discuss with them, as this is unacceptable in our standards. This should not have gone unnoticed by our team either, and therefore I have also taken this up with the team at the housekeeping as well to make sure it does not happen again.

Thank you again for taking the time to share your stay with us, and I do hope you give us another chance when visiting Rovaniemi. When making travels plans to the Arctic Circle, please contact me directly at tina@arctictreehousehotel.com to arrange everything for you and make sure your stay will be as magical as we promise.

Sincerely,
Tina Kaikkonen
Hotel Manager
Arctic TreeHouse Hotel

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2018年12月18日的点评 通过移动设备发表

酒店接待处的工作人员对当地的知识了解少得可怜而且对酒店本身也了解的很少。自助早餐真的差劲极了,小孩子将食物拿在手里咳嗽了一阵后,又放回托盘里,工作人员对此毫不在意。如果是在澳大利亚,这家餐厅就会被卫生部门关闭。酒店的浴室非常小,无法活动,甚至当你坐在马桶上的时候,厕纸是如此的接近你以至于经常被撞到地板上。而且酒店房间的床很窄,我看不出一个大块头怎么能睡上一整夜而不掉下来。我绝对不会推荐这个地方,而且我每年都住在许多高档酒店

感谢 norbertr973
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
ArcticTreeHouse,北极树屋酒店 的 Johtaja,回复了这篇点评2018年12月28日已回复
Google 翻译

Dear norbertr973,

thank you for sharing your feedback with us, and I wish to express my sincerest apologies on not being able to deliver a magical stay during your time with us.

I am deeply embarrassed and alarmed to read about your comments concerning the breakfast buffet and your concerns with that, as our guests safety is our priority. We have plenty of team members taking care of our guests at our restaurant, and are looking over the buffet as well. We naturally pay attention if something like you have described happens, and make sure no food that is touched would end up on any other guests' plate, and I am ashamed that we have overlooked this occasion at the restaurant. Food hygiene and safety is our utmost importance, and we follow our procedures and the legal requirements very carefully to keep all our guests safety in mind.

I am also sorry to hear we have failed your expectations in the suites as well as in our service. Our team are trained to answer any questions our guests' may ask, and I am truly sorry we have not been able to help you with them in a knowledgeable way.

Yours sincerely,
Tina Kaikkonen
Hotel Manager
Arctic TreeHouse Hotel

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