小心，这是家反犹太主义酒店！！！如果你是犹太人，请远离这家旅馆！！！我们傍晚到达酒店，等待10分钟办理入住。我们开始与接待员卡里姆登记入住。我把我的以色列身份证和信用卡给他办理入住手续。他把证件还给我，问我，你是巴勒斯坦人？我是从以色列来的。他又问我：你确定，你不是巴勒斯坦人吗？不是的，我来自以色列国。然后他打印出入住申请表，我发现我的国籍和国家是冰岛！！！！我拒绝签署这份申请表，并要求他用正确的信息重新打印表格，但他说我们不想让你入住。然后就不管我们了。他停止为我们办理入住并说：我不是你的奴隶！我们打电话给经理，夜班经理维克多非常礼貌和友好。他想帮我们！成功办理了入住并升级我们的房间。但这并不能改变我对这家酒店的看法！!! 但直到现在我还是很震惊！!! 我从来没有想过在卢森堡我会发现如此的反犹太主义。希尔顿名下的酒店！！！可耻！！！我们再也不会来这个酒店了！！！
Thank you for your feedback. We apologize for the bad welcoming you experienced. As Karim was already busy by shuttle service, he still made himself ready for you to check-in.
We are pretty sure that his misunderstanding and his mistakes (Iceland is near Israël in our system's country list) were not intentional but probably due to hurry, and then stress.
Again, we're sincerely sorry for this happened, it should not for sure.
But I already asked Trip Advisor's to delete this kind of comment in which subjectivity and annoyance are more than reason.
Regards,
Janine Kemp
General Manager
酒店拥有山顶的位置，可以俯瞰城市，靠近一个树林。它很可能建于70-80年代（如果不是更早的话），它也没有逃过那时的时尚——光滑的棕色地砖和一个邮票健身房(雄心勃勃地命名为健身中心)，所以翻新早该进行了。不过这些房间又大又舒适，床也很好。酒店餐厅提供早餐和晚餐的一些食物选择，但并没达到著名的希尔顿标准。我建议对员工进行礼貌和服务速度方面的培训，在高峰时间会有很多客人排队。总的来说，这里还可以，但是下次会去其它地方试试。
Thank you very much for having shared your review. We're sorry to learn that your impression of the DoubleTree by Hilton Luxembourg was not up to your satisfaction. Front desk staff seemed stressed out. At Hilton, we pride ourselves make our guests able to unwind and feel at home, unfortunately on this occasion we failed and I sincerely apologize. Please be ensured that we will continue to work on this point accordingly.
Once again, thank you for your valuable feedback, it helps us to be better hosts.
Kind Regards,
Janine Kemp
General Manager
这是一家少有的带游泳池的酒店。不过由于泳池营业时间有限，实际上你会在它关门前10分钟被引导离开。希尔顿大酒店设施一流。早餐是好的，但补充食物比较慢这一点不好。晚餐是一样的，品种有限，食物补充很慢，可能是因为有一大群人吧。 但是我们住过的其他酒店都不错。健身房缺少固定式单车，但有更多的有氧运动设备，以及普通的哑铃。有一个桑拿浴室，但开门时间有限。
Dear Uxela,
Thank you very much for sharing your positive feedback about your recent European Tour stopover at the DoubleTree Luxembourg. Your comment about our property is especially appreciated that you are an experienced (professional) traveler. We're glad to read that you enjoyed our great rooms and the pool. We will also take into consideration your comments about the dinner, and continue to aim for better service improvement. Once again, thank you for your valuable feedback. We are looking forward to welcome you back again during your next journey in Luxembourg : ) !
Kind Regards
Janine Kemp
General Manager
这家酒店可不是简简单单只是住宿的地方。坐12公共汽车上山带你上山，几乎直达酒店。在办理入住手续时，我们发现他们并没有像他们网站上宣传的那样使用Kirchberg班车，而且机场班车很少见。我们解释说，我们只是因为这些原因才订了这家酒店，结果什么都没有。他们说我们应该提前预定班车。我从来没有在到达酒店之前预订过机场班车!此外，附近什么也没有，而且餐厅晚上7点之前不供应晚餐，但双树酒店会给你一张过时的公交时刻表，让你觉得晚上7点以后每小时只有一趟12路车可以上。酒店里的餐厅供应早餐，很不错。工作人员友好、宽容。我赞同之前的一篇评论，水果不新鲜，但早餐有很多选择。当我们离开的时候，有一排出租车，这让我们相信他们根本没有机场班车，并不是说因为我们没有提前预定，所以没有。
Thank you very much for sharing your review on Trip Advisor's platform.
I am disappointed to read that you have not been satisfied with our shuttle service. We usually provide it upon request and availability - even not only booked ahead - and we sincerely do regret it wasn't possible for any reason to get one at this time.
Furthermore, thank you very much to report us #12 bus schedule had to be updated. For you, loyal readers and guests, here's the weblink for the right one : https://web.vdl.lu/autobus/data/depliants/lignes/12.pdf
I truly regret we did not have the chance to discuss the matter personally during your stay, so that proper action from our side could have been taken to elevate your impression of the stay.
We appreciate you shared your overall not so bad experience and I still do hope we will have the pleasure of hosting you back in optimal conditions in the near future.
Kind Regards,
Janine Kemp
General Manager
这家酒店年久失修，没有一点温馨的气氛。是那种80年代的内部装修风格而不是现代的风格。酒店里面清洁但是空荡荡的。服务是我见过的最差的，在登记入住时要等很长时间，食物质量差，价格昂贵，早餐几乎没有任何服务，食物的选择也很简单。房间很大，但很旧，几乎没有什么设施或颜色，绝对没有家的感觉，但我很高兴我只在这里住一晚上。住在这里的人大多数是低层次的商务旅行者，显然没有人会是自愿来这里的，也没有人会愿意主动待在这个地方过长的时间。可以在这里过夜，但我会让我的助理把这家酒店从我们的选择名单上去掉。
Dear Antjs,
Thank you very much for taking the time to share your impression of the DoubleTree by Hilton Luxembourg. I’m very concerned to read that your stay wasn’t up to your satisfaction, especially about the disappointing level of service which was provided during your stay with us. Please allow me to express my sincere apologies you didn’t find any warm character or home atmosphere during your business stopover, which are - I can only be agree with you - essentials elements of successful hospitality. Our property has been already partly renovated, and we will continue to build for a very remarkable place. We appreciate you bringing your constructive criticism to our attention so that we may improve quality of our services. I do hope that you will re-consider your decision of returning to our hotel so that we may be better hosts and restore your faith in our brand.
With kind regards,
Janine Kemp
General Manager
酒店有宽敞的房间和舒适的床位，但员工绝对需要改进和提高他们的水平。给客房服务员工打了三次电话，三十分钟后才送水，这可不是希尔顿的标准。同样的，我打了3次电话给家政部门要牙膏，最后不得不在楼道里找一个家政人员，并要求他去取牙膏。这里的员工不是很主动，不粗鲁但绝对不友好。三颗星是给房间和风景的。
First of all, thank you very much for sharing your review of your stay at the DoubleTree by Hilton Luxembourg. We are delighted to read that you appreciated your comfy room and the view, but nevertheless sorry to learn about the long responsive service you experienced.Your feedback has been discussed internally, recalling team members the values we work for : great attentiveness to our guests, efficient services and responsiveness which are Hilton standards. We hope to welcome you back in improved service conditions during your next stay in Luxembourg City.
Kind regards,
Janine Kemp
General Manager
