We responded to the comments of the gentleman and his friends, WHICH had booking with booking.com and expedia.com booking.com
We will not deal more with him because everything written in his various comments on the internet does not correspond to reality.
Proof of our hotel is the security cameras.
It was a group that had 8-9 people.
In the evening and in the morning they started the big motorbikes and created a problem for the customers of our hotel.
They forgot to mention the various comments they made.
“It's really unfortunate that you were disappointed by
the hotel and our rooms facilities at our property. Sorry that you weren't satisfied. We're a small, family-run Bed & Breakfast and can't always match the standards of a hotel.
Everything is in our hotel policy. If our hotel has available refrigerators in the rooms or whether the price of air conditioning is included in the price of the room.
We sincerely hope you found accommodations which met your expectations on the rest of your trip.”