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1 - 6 条点评,共 657 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年10月17日的点评

与单人房相比,我这次预订了一个双人房,拥有足够大的空间。他们给我的房间是一个比较小的房间。所以我在大厅进行了我的在线预订。他们甚至没有道歉或给出一个体面的解释。我就住了另一个房间。酒店有小地毯,书桌和椅子,但是不是很舒适,没有冰箱。入口很干净,工作人员还行,但不如我所期待的那样友善。女员工似乎有一些紧张。当我入住的时候,一位老太太一直看后面的年轻人。我错过了客户端办理入住。不过这里关于如何到达和在哪里找到什么这方面做得很好。

感谢 leen p
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Schlossberghotel,斯乐博格酒店 - 达斯库特酒店 的 Manager,回复了这篇点评2017年11月8日已回复
Google 翻译

Dear leen p,

Thank you very much for your feedback about your recent stay in our hotel. We are very sorry that we could not fulfill your expectations in so many areas.

We are very sorry that the first room that you were assigned was not to your liking. As every room in our hotel is completely different, it is sometimes difficult to find the right room for each taste. Due to their variety rooms greatly differ in size. Within one room category there can be up to 15 m² of difference regarding room size. So the first room you were shown was indeed in your booked category, but one of the smaller ones. We hope that the second room met your expectations. As the tastes of our guests are so different, unfortunately it sometimes takes more than one try to find the room that is the perfect fit.

We indeed consciously do not offer any minibars as a standard in our rooms due to environmental reasons, as they were hardly used, but each does use as much energy as a normal household refrigerator. Furthermore, this allows us to offer a 24/7 room service from our hotel bar, free of charge, where hotelbar, not minibar prices are charged. If you nevertheless wish to have a minibar in your room, we are happy to supply one at request.

We are deeply sorry that you did not feel perfectly welcome in our hotel and that you missed friendliness, but felt that there was some tension between our staff. We have already spoken with our employees about this. We do indeed train some new staff members right now, but nevertheless, this does not mean that we will accept a lower standard during this time. We truly apologize for this and hope that you will in spite of your last experience, give us another chance to not only meet your expectations, but exceed them.

We hope to welcome you soon again,

Your Schlossberghotel - Team

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月25日的点评

这是我们第二次住在Schlossberg酒店…又是一个非常愉快的经历。我们的房间很宽敞,干净舒适,工作人员非常有帮助,有礼貌…早餐太棒了!Schlossberg酒店,谢谢你们的服务!

感谢 PaniczAdam
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Schlossberghotel,斯乐博格酒店 - 达斯库特酒店 的 Manager,回复了这篇点评2017年10月5日已回复
Google 翻译

Dear PaniczAdam,

Thank you very much for your great review abour your recent stay in our hotel. We are delighted that you visited us a second time and that you again had a pleasant stay.

Thank you as well for the praise of our staff. It is great to see that we could make you feel welcome straight away and that we could help you with some information about what to do and what to see in Graz.

We hope to welcome you soon back for a third visit!

Your Schlossberghotel - Team

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年8月23日的点评

我有一种奇怪的感觉,酒店是4星级酒店,但房间的大小我从来没有见过。 巨大的房间!房间门是一个古老的老式门仍然需要钥匙——我的意思是模型钥匙。 墙上挂满了艺术品,主要是绘画。

感谢 Maciej U
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.pl.tripadvisor.com 查看原文
Schlossberghotel,斯乐博格酒店 - 达斯库特酒店 的 Manager,回复了这篇点评2017年9月22日已回复
Google 翻译

Dear Maciej U,

Thank you very much for your great review. We are delighted that you had such a wonderful time in our hotel and especially liked your room.

Indeed we still have 'real' keys as we believe them to be part of the charm of our hotel as we offer a traditional style with a modern twist. Therefore, digital keys would just not fit our concept.

We hope to welcome you soon again,

Your Schlossberghotel -Team

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年6月25日的点评

对于一个老年独自一人的摩托骑手来说,在这一住的一晚也得到了温暖友善的欢迎。它在老格拉茨有着很好的地理位置,顺便一提这是个很好的小镇,有着看对面的河的很好的视野。房间很好,舒服的床,完美的卫生间,在玻璃温室里享用的丰盛早餐。店员们都很好。在阳光充足的一天,有时间的话酒店里的花园中有很多适合小歇的地方。很推荐哦。

感谢 MPSmith4258
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Schlossberghotel,斯乐博格酒店 - 达斯库特酒店 的 Manager,回复了这篇点评2017年7月5日已回复
Google 翻译

Dear MPSmith4258,

Thank you for taking the time and giving us a review about your stay in our hotel. We are delighted that you had such a great time in Graz and that you could use your stay to relax and experience the city of Graz.

It is great to hear that you enjoyed your room so much. All of our rooms are completely unique and therefore different in layout and interior design. We are delighted that we apparently picked just the right one for you!

We hope to welcome you soon again in our hotel and we wish you a wonderful remaining summer.

Your Schlossberghotel - Team

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年6月9日的点评

我真希望我能多呆一会儿!虽然我预订了基本层的房间(也不是套房),但房间很大,布置得很好,但仍然很迷人。房间很干净,你平时没有看到酒店房间里的任何“磨损”。我真的很喜欢这个房间和酒店的艺术。工作人员极为友好,乐于助人!早餐非常好,而且位置非常适合穿过格拉茨的所有城镇。我真希望我订了一次长途旅行!绝对推荐。

感谢 Shtina S
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Schlossberghotel,斯乐博格酒店 - 达斯库特酒店 的 Manager,回复了这篇点评2017年6月11日已回复
Google 翻译

Dear Shtina S,

Thank you for your lovely words about your stay in our hotel! It is great to hear that you would have liked to stay for a longer time. We hold ourselves to very high standards in every aspect and it is always a wonderful reward to hear that this is appreciated by our guests. We therefore do hope to welcome you soon again in our hotel!

Your Schlossberghotel - Team

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2016年4月24日的点评

一流的服务,一流的酒店。我们还会经常来这里!当我们的孩子生病的时候,他们提供了大大的帮助,我们非常感谢。我们从来没有在任何酒店,体验过这么乐于助人的服务和员工。

感谢 zrinkajankovic
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
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