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1 - 6 条点评,共 1,506 条
2019年9月9日的点评 通过移动设备发表

位置不错,可步行至火车站和古城。酒店格局有点旧,房间内的热水壶不停漏水,应该是坏了没人换。其余家具尚算簇新,整体干净舒服。接待处工作人员态度一般,欠主动性,而且似乎不太熟悉当地旅游资讯。
酒店有两边大堂和升降机,check in 时,接待处没有清楚说明,结果我们坐错升降机,找不到房间,但我们回到大堂时,没人给予指引及帮助,感觉很差。早餐一般,选择不多。以这个价钱来说,感觉一般,应该可以更好。

感谢 YanOnTheRoadHK
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
IMLAUER_Hotels,Hotel Imlauer & Brau 的 Manager,回复了这篇点评2019年9月16日已回复
Google 翻译

Dear Yan,
We thank you very much for staying at our hotel and for giving us your review. We are glad to hear that you liked the location of our hotel and the cleanliness of the room. We are very sorry that the water kettle did not work properly. Please apologize. We have since replaces it with a new one.
We are also sorry that you were not fully satisfied with the service of our staff. We take much care about giving all information to our guests, which they need, but it is a lot of information at once. If there are any questions open, please do not hesitate to ask.
We are very happy that you stayed with us and we thank you for your feedback. It helps us to hold and to improve the quality of our hotel.

With kind regards,
Johannes Rott, Resident Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月28日的点评

入住的工作人员很乐于助人,房间也很干净。走廊有点过时,酒店也有点过时(房间里没有USB接口,等等)。酒店位置很体面。步行至米拉贝尔宫需花费大约7-8分钟,从桥到老城大概需花费15分钟。我们乘坐了《音乐之声》游览巴士,在米拉贝尔宫对面的交汇点非常容易就能找到。附近的服务设施不多(餐馆、杂货店等),所以这里周末感觉有点冷清。走到河边只花费很短的路程,那里有一条很好的跑步/自行车道。

感谢 bandito912
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
IMLAUER_Hotels,Hotel Imlauer & Brau 的 Manager,回复了这篇点评2019年9月1日已回复
Google 翻译

Dear valued guest,
It is good to hear that you felt well assisted by our staff and liked the cleanliness of the room. Thank you for your suggestion regarding the USB port. We will discuss this in our team. We are happy to hear that you were very satisfied with the location of our hotel in near walking distance to the sightseeing spots. We are sorry that you thought the location deserted, but there are several restaurants in the nearby vicinity (among them 3 of our own), one café is 50 meters away, the supermarket 3 walking minutes. Our staff is happy to give directions to restaurants, shops etc. However, on Sundays, all shops are closed in Austria and it is rather quiet in the streets.
We thank you very much for staying with us and for giving us your good feedback. We would be happy to see you again at our hotel for another stay in Salzburg.

With kind regards,
Johannes Rott, Resident Manager

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2019年7月12日的点评

精品酒店,地理位置优越,可步行至火车站和市中心.可乘坐无轨电车至机场和市中心.酒店一尘不染,早餐都是精心挑选,在我们入住期间在酒店享用了一顿丰盛的晚餐。从旅游巴士站步行几分钟便可到达“音乐之声”景点及其他景点.

与这家酒店合作收集的点评
感谢 GRF02
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
IMLAUER_Hotels,Hotel Imlauer & Brau 的 Manager,回复了这篇点评2019年7月15日已回复
Google 翻译

Dear valued family,
A wonderful feedback you have given us here. It is excellent to hear that you enjoyed your stay very much and liked the convenient location of our hotel in walking distance to the old town and with easy access to public and tour busses. Thank you for your satisfaction with the cleanliness in our hotel and with our breakfast buffet.
It has been very nice to have you with us and we would be happy to see you again in the future. Thank you very much for giving us this fantastic feedback.

With kind regards,
Johannes Rott, Resident Manager

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2019年6月20日的点评

酒店位置优越,有很棒的餐厅,客户服务非常的好,工作人员友好且乐于提供帮助。房间非常好,除了电视需要更换,一直都无法正常工作。而空调,虽然一直温度很高,但是很合适。我们住在这里的时候外面温度低于30摄氏度。我们预订的是双人高级房,对于两个人入住来说足够宽敞。

与这家酒店合作收集的点评
感谢 Ursula J
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
IMLAUER_Hotels,Hotel Imlauer & Brau 的 Manager,回复了这篇点评2019年6月24日已回复
Google 翻译

Dear Ursula,
It is wonderful to hear that you were greatly satisfied with the location of our hotel. It is indeed only a 5 minutes’ walk to Mirabell Palace with its beautiful gardens and another 10 minutes’ walk to the sightseeing spots of the old town. We are delighted that you liked the service of our staff as well.
Please apologize that the TV and the air conditioning were not working properly. We will see to this immediately. Thank you for letting us know.
It has been very nice to have you as our guests and we are happy that you enjoyed your stay. Please visit us again on your next stay in Salzburg. Thank you very much for your wonderful feedback.

With kind regards,
Johannes Rott, Resident Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月17日的点评

我组织了一个团队的人来萨尔茨堡,选择这家酒店主要是因为价格和便利程度。酒店让我们感觉宾至如归。很干净舒适,员工非常热情。有一些房间真的很小,这是我们唯一有点不满意的地方。餐厅的菜品很好吃。散步20分钟可以走到老城,步行10分钟到中央火车站。

与这家酒店合作收集的点评
感谢 Inspiration781803
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
IMLAUER_Hotels,Hotel Imlauer & Brau 的 Manager,回复了这篇点评2019年5月20日已回复
Google 翻译

Dear valued guests,
It is very good to hear that you enjoyed the convenient location of our hotel as well as the cleanliness and comfort of the rooms. Thank you for your satisfaction with the friendliness of our staff. We are sorry that some of the rooms were too small for your comfort. Please apologize. We try to describe our different room categories as detailed as possible on the internet including the exact size of each room. Our staff is always happy to help you in finding the perfect rooms for you.
We thank you very much for staying with your friends at our hotel and for taking the time to give us this wonderful feedback. It has been very nice to have you all with us and we hope that you will stay with us again on another occasion.

With kind regards,
Johannes Rott, Resident Manager

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2019年2月15日的点评

住在 Imlauer & Brau酒店感觉很棒,员工热情,房间漂亮干净,咖啡不错,床也很好,早餐很棒,还可在Imlauer Pitter健身。略微老式的窗户关得很紧,房间很暖和。

与这家酒店合作收集的点评
感谢 Dream61935235934
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
IMLAUER_Hotels,Hotel Imlauer & Brau 的 Manager,回复了这篇点评2019年2月26日已回复
Google 翻译

Dear valued guest,
We are happy that you had a nice stay at our hotel and we thank you very much for your excellent feedback. It is good to hear that you liked the friendliness of our staff and the cleanliness of the room. Thank you for your satisfaction with the breakfast buffet. We are sorry that it was too warm in the room. Please apologize.
Thank you very much for your visit and for your very good feedback. We would be delighted to see you again someday at our hotel.

With kind regards,
Johannes Rott, Resident Manager

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