Dear 653rossh,
Thank you very much for your review.
First of all, it brings me great pleasure to read that you have loved our breakfast. We are very proud of the large and international offer at the buffet. Second, I am really sorry that the housekeeping service has been disappointing. Please rest assured your experience is not up to our standard and I hope you have reported it, so that we could have corrected the mistakes immediately! Also, your comments regarding the shower are highly valued and will be checked by our maintenance team.
I hope you will give us another chance to prove that we are a 5 star level hotel. I will gladly welcome you here again!
Best regards,
Marina Oblak
Assistant Manager