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附近酒店
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1 - 6 条点评,共 2,068 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2周前点评

酒店距离购物区和维也纳所有热门景点仅几分钟路程。早上自助餐很美味,服务细致优秀。比大多数欧洲酒店的房间大一些。强烈推荐这个酒店!

1  感谢 r0gerle08
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HiltonViennaPlaza,维也纳广场希尔顿酒店 的 Guest Services,回复了这篇点评回复时间:1周前
Google 翻译

Dear r0gerle08,

thank you for choosing Hilton Vienna Plaza and for reviewing your stay with us. I am glad you overall enjoyed your stay with us and look forward to welcoming you back again soon!

With kind regards from Vienna,
Jure Zivkovic
Guest Services - Hilton Vienna Plaza

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2019年6月16日的点评 通过移动设备发表

抵达旅馆 服务人员 很迅速的来拿行李
也很迅速的打破 我在克罗艾西亚 买最贵的蜂蜜
那位服务人员 听到打破声
也很迅速的闪人
连一声 对不起 都没 真的被打败了
再来房间的网路永远不通 还给密码

住两晚 都是一样
真的很烂 卫生间 的面纸 厕所的卫生纸
已经见底了
也不加 打给客服 也没人接电话
真的很无言 还是五颗星旅馆
只有一楼餐厅 服务人员最好
一切 实话实说 我们还订了三个房间
大家都超不爽的

感谢 chingyinc2014
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HiltonHotelsAustria,维也纳广场希尔顿酒店 的 Manager,回复了这篇点评2019年6月19日已回复
Google 翻译

Dear chingyinc2014,

Thank you for reviewing your stay with us.

I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received.

Especially your comment on our service of some of our team members is very disappointing. Please accept my apologies and rest assured that we will discuss your comment with our team!

I understand that all explanations may not help to undo the experiences made nor the impression received. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future.

Kind regards,

Matthias Welzel
Hotel Manager

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2019年5月30日的点评 通过移动设备发表

马里奥、安德烈和茱莉亚真的很乐于助人,很有耐心,非常愿意给我们奥地利式的热情款待。他们在巨大的压力下工作得很好,忙着登记入住,大堂里挤满了人。绝对是一个出色的前台团队,他们的工作做得很好,值得表扬。这些团队成员非常乐意帮助和帮助客人!另外,行政酒廊里的大卫非常棒,他总是微笑着提供帮助。很棒的氛围和感觉,肯定会回来的。地理位置优越,到所有旅游景点步行距离。我不太容易被打动,但是这家酒店很棒,他们的员工非常出色!维也纳希尔顿酒店广受好评。

感谢 USANTHONYJFK
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HiltonViennaPlaza,维也纳广场希尔顿酒店 的 Guest Services,回复了这篇点评2019年6月2日已回复
Google 翻译

Dear USANTHONYJFK,

we cannot thank you enough for your kind comments with regards to your recent stay. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Hilton Vienna Plaza take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. I truly hope to welcome you back in the not so distant future.

With kind regards from Vienna,
Marek Strougal
Guest Services - Hilton Vienna Plaza

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2019年5月5日的点评 通过移动设备发表

嗯…由于城里在举行马拉松比赛,所以我被迫开了将近两个小时的车,尽管如此,但是为了确保我在维也纳逗留的这段期间,能够保持着积极的心态,我还是使自己冷静下来。10分钟的车程变成了2小时的车程。而酒店却没有通知我这个正在进行的活动,尽管房间很宽敞,但总的来说并不比其他任何一家三星级酒店要好。更糟糕的是:1)在下午2点45分左右到达,酒店门口没有门卫2)到达后无法入住3)我定的是国王广场的房间,尽管我把房间升级到了9楼的行政楼层,但床是大号的。我对此非常失望,因为这个酒店提供的的只是普通住宿,但我却支付了额外的费用,我下次来维也纳的时候会直接略过希尔顿酒店。

感谢 Mantatattoo
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HiltonHotelsAustria,维也纳广场希尔顿酒店 的 Owner,回复了这篇点评2019年5月6日已回复
Google 翻译

Dear Mantatattoo,

Thank you for taking the time to write a response after your recent visit.

I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received.

With regards to the marathon I am very sorry about the inconveniences. Please let me kindly explain that due to the central location the whole area was in an state of exceptional circumstances. However I am very sorry that you were not informed by our team.

Regarding your upgrade I am sorry to hear that we could not provide you with a king size bed.

I understand that all explanations may not help to undo the experiences made nor the impression received. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future.

Kind regards,

Matthias Welzel,
Hotel Manager

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2019年4月13日的点评 通过移动设备发表

一个星期前,在老城另一边的维也纳希尔顿酒店住了一晚之后我在圣诞期间在这里住了三晚。后者的交通选择要好一些,但这家酒店位于一个更好的地段,是一家更新、更豪华的酒店。绝对是我留在市中心长期逗留的地方。内部餐厅也不错。

感谢 Jeffrey D
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HiltonViennaPlaza,维也纳广场希尔顿酒店 的 Guest Services,回复了这篇点评2019年4月14日已回复
Google 翻译

Dear conifer_doc,

thank you for reviewing your stay with us. We are glad you overall enjoyed your stay and hope to have the pleasure of welcoming you back again soon!

With kind regards from Vienna,
Marek Strougal
Guest Services - Hilton Vienna Plaza

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