Dear Vaidehi,
we are very sorry that you did not enjoy your stay at Zeitgeist Vienna and therefore sincerely apologize for all caused inconveniences during your stay.
It is definitely unacceptable that you weren’t acknowledged properly and that your air condition was not fixed immediately.
Please be sure that we take your feedback seriously and that your described experience does not meet our own quality claims. Therefore we already set first steps within our management team to avoid similar situations in future.
We would love to get the opportunity to turn your Zeitgeist experience around, so should you decide to give us another chance and return to our hotel in the future, please get in contact with me directly at gm@zeitgeist-vienna.com.
I would be more than happy to personally oversee your next stay.
Kind regards,
Andreas Purtscher, General Manager