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当然，这不是我第一次住在这家酒店，也不会是最后一次。我一开始度假的时候是住在另一家酒店的，真的很里很糟糕。我们原计划和我妻子的家人住在一起，但情况变了。我在各种各样的网站上忙着寻找和预订代替的酒店。然而，因为我的妻子是马来西亚公民，她不需要支付每天10马币的税钱。于是，我们驱车前往美居酒店，在接待处询问。每个人都很乐于助人，我们度假世界很长，一共21天。最后，我们发现直接在酒店预订要比在所有预订网站都便宜得多!!我们的房间在四楼，可以看到海景，虽然面积不大，但对于我们三个人来说已经绰绰有余了。床上干净舒适，毛巾质量好，每天更换。只有淋浴，但是有提供身体乳、洗发精和护发素，都很方便。早餐种类繁多，很不错，选择也很多。虽然我们在那里总共呆了21天，但我们全家人都享受了丰盛的早餐。除了烧瓶里用来泡茶的热水之外，没有烧开的水可以泡一杯完美的“茶”。游泳池很大，健身房设施也很好，我儿子在游泳池和健身房都玩得很开心。所有的工作人员都是一流的，友好，乐于助人，一直微笑，他们使我们的长期入住非常愉快。我们分了两次入住，因为我们去了泰国待了10天。我们把两个箱子存放在美居酒店里，很安全。一点问题都没有。我们回来的时候已经很晚了，迎接我们的是友好的工作人员，他们像久违的朋友一样欢迎我们回来，他们甚至给我们安排了以前住的房间。而且我们的手提箱从酒店的仓库完好无损地送到我们的房间。我上次来这家酒店的时候，它还只是四星级酒店。我发现电梯不够用，而且当时我也向酒店管理层提出了这个问题。值得赞扬的是，他们同意改进电梯，但是更新的成本会很高。现在这些电梯已经都换了，很明显是电脑控制的，你需要你的“门钥匙”才能去到你入住的楼层，我注意到电梯的运行很平稳，几乎没有浪费时间等电梯。总之，入住体验很不错，位置很好，工作人员很友好，房间很干净，设施很不错，餐厅很好，当地的饭菜和西式菜品都很好，我没有什么别的要求了。做得很好。我还会再来这家酒店的。
Dear Guest,
Greetings from Mercure Penang Beach.
Thank you for making Mercure Penang Beach as your preferred accommodation choice whilst in Penang.
First of all, we greatly appreciate the positive feedback given through your review on our Hotel and services. We are very delighted and are highly enthused to be reading such commentaries about our hospitality practices. On the other note we aware regards on the experienced of the elevator, we will certainly will discuss this matter with our management team.
We are constantly and always striving to improve our services and will continue to leave no stone unturned to achieve our mission to create a totally fulfilling experience for all our guests at all times.
I want you to know that we are truly glad to have you as our guest and that all of us at Mercure Penang sincerely looking forward to the opportunity to be of service to you over and over again.
Thank you.
Warmest Regards,
Dennis Dillon
(Front Office Manager)
与马来西亚其他酒店不同，这家酒店最大的特色之一就是“客户服务”。前台的Asvathy女士彬彬有礼，乐于助人，面带微笑，给人的第一印象是“积极向上”。房间里的卡片有一些问题，她微笑着在指导下解决了。她提升了酒店的正面形象，这是她的功劳。第二，可能这是第一次有酒店一次给我3张门禁卡，其中只有一张是为电梯和房间服务的。这需要改进，因为这样的“安全”让我有点头疼。现在到处的酒店都只给一张用于电梯，房间和房间灯，而不是3张，所以丹容武雅海滩度假村也应该修改成只有一张房卡。房间里很干净舒适，让人放松而且很豪华，有一台电视机，带茶/咖啡用品的热水壶，化妆品，熨斗，手电筒，带密码的保险箱，吹风机和闹钟收音机等等设施。时钟的位置放的不对，因为它应该正对着床上睡觉的人，而不是在侧面。最好应该放在床前的桌子上。虽然浴室有所有你需要的设施，但是它太拥挤了。当你开门的时候，会挡住了通往淋浴区的玻璃入口，几乎碰到了马桶，所以你必须从一侧挤进去后才能把门关上。酒店环境很好，就在海滩边上，大部分时间都有凉风吹过。他们的Ombak咖啡馆也很好，有各种各样的欧式和当地的食物，味道很棒。早餐也有很多食物选择。酒店里挤满了阿拉伯游客，他们吵吵闹闹，到处乱扔垃圾。我在那些阿拉伯家庭坐着的海滩边发现了空瓶子和食物残渣。也许应该在房间里放一个关于乱丢垃圾的通知。然而，另一方面，我不喜欢放在房间里的关于房间设施的通知。通知的内容传达了管理层的一种思维方式，即假定客人有不良意图，并警告他们注意后果。更好的使用语言应该是体现对客人的信任，礼貌地鼓励他们购买纪念品。
Dear NH2725,
Greetings from Mercure Penang Beach.
Thank you for making Mercure Penang Beach as your preferred accommodation choice whilst in Penang.
First of all, we greatly appreciate the positive feedback given through your review on our Hotel and services. We are very delighted and are highly enthused to be reading such commentaries about our hospitality practices.
We are constantly and always striving to improve our services and will continue to leave no stone unturned to achieve our mission to create a totally fulfilling experience for all our guests at all times.
I want you to know that we are truly glad to have you as our guest and that all of us at Mercure Penang sincerely looking forward to the opportunity to be of service to you over and over again.
Thank you.
Warmest Regards,
May T'ng
(Assistant Front Office Manager)
槟城美居酒店，优越的地理位置，非常干净的海滩，漂亮的房间，早餐也很丰盛。晚餐服务也不错....但是......在五天的住宿期间，我们的房间只打扫了两次。两次我不得不去接待处抱怨我们没有毛巾，没有瓶装水和卫生纸。我们不是“尊贵的”客人，但没有卫生纸真的已经超出我的底线了。基于这一点，我不建议大家住在丹容武雅海滩度假村。
Dear Deebee1963,
We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay.
I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that we will be looking into each point that you have made.
Thank you for staying with us, We look forward to welcome you again for your next visit in Penang.
Kind regards,
May T'ng
(Assistant Front Office Manager)
酒店很好，干净，食物美味，员工很友好。海滩很普通。我11岁的儿子玩得很开心。靠近海峡码头，那里有一些非常好的餐馆。我们住在一套面向海滩的套房，视野很好。
Dear Mack_Adam,
We very much appreciate your comments regarding your stay at the Mercure Penang Beach.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
May T'ng
(Assistant Front Office Manager)
一切都很好，工作人员非常棒，甚至特意为我的父母准备食物。让我失望的是雅高集团，是在开玩笑吧，我们在那里度假，他们告诉我免费饮料只有咖啡和果汁，真是荒谬。我对雅高集团非常失望。
Dear mochacofe,
We very much appreciate your comments regarding your stay at the Mercure Penang Beach.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize for the problems that you encountered regards on your welcome drinks. This is not the type of review that we like to see, and I assure you that we will be looking into the point that you have made.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Dennis Dillon
(Front Office Manager)
预定了一间海景房，有点失望。酒店大楼很矮，所以大多数面向大海的房间都会被树挡住，所以看不到风景。海滩也很小。除此之外，这是一家相当不错的酒店，设施很好。
Dear Guest,
We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay.
I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that we will be looking into each point that you have made.
Thank you for staying with us, We look forward to welcome you again for your next visit in Penang.
Kind regards,
Dennis Dillon
(Front Office Manager)
