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1 - 6 条点评,共 3,438 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
4周前点评

麦克唐纳德老英格兰酒店超赞,酒店位于湖边,地理位置非常好。这儿的房间很不错,特别干净。工作人员也都十分友善,我们的早餐很棒,选择非常多。这边停车日收费是 £20。

感谢 Michael K
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
General M,麦克唐纳德老英格兰酒店&SPA 的 General Manager,回复了这篇点评回复时间:4周前
Google 翻译

Dear Michael K

Thank you for your 5 out of 5 review!!!

Congratulations again on your Anniversary and it was a real pleasure to have you both here at the Old England to enjoy this special occasion.

Lake Windemere is a great lake location of natural beauty to enjoy all year round and sounds like you had a wonderful time with the hotel being in the centre of it all by the lake.

I will certainly pass on your thanks to the team and it was very kind to mention along with the great selection for breakfast.

We hope to have the opportunity to welcome you back in the future.

Kind regards

Peter Llewellyn
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
4周前点评 通过移动设备发表

我们和岳母最近在这里住了两个晚上,作为对她的款待,这里的服务非常好。我们预订了一间可以看到风景的大床房,当我们上床时才意识到这是一张双人床。我们晚上睡得很糟糕,第二天早上第一件事就是去向工作人员反映。酒店的房间已经被订满了,这是一个问题,但是我们把这个问题留给了安东尼·达克沃斯,因为我们那天出去了。当我们回来喝茶的时候,我们被告知已经升级到套房了!非常棒,可以看到令人惊叹的景色,所以,我们在房间里吃晚饭,因为不想错过每一分钟的美景。水疗很棒,非常放松。第一天晚上我们在餐厅吃饭,食物非常美味。很感谢安东尼的努力,使我们在这里有了美好的体验。我们已经答应再来了,因为玩得很开心,非常感谢你们为我岳母留下这么美好的回忆!

感谢 Alibongos
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
General M,麦克唐纳德老英格兰酒店&SPA 的 General Manager,回复了这篇点评回复时间:4周前
Google 翻译

Dear Alibongos

Thank you so much for your FAB review.

It was our pleasure to be able to listen and then assist you both and I think your review says it all.

Lake Windermere is a stunning and beautiful location and with the label of a world heritage site you can see why when you can relax and enjoy the views from the Old England.

Great to read you also enjoyed the spa facilities and our restaurant for dinner.

We very much look forward to welcoming you back soon.

Kind regards

Peter Llewellyn
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月9日的点评 通过移动设备发表

首先,在阅读了之前的评论之后,很难开始写一篇评论,因为我们自己也是在一个难以生存的城市里经营着一家性质相同的小企业。抱歉,伙计们,但我们不能相信我们和差评者住的是同一家酒店。这一定是客人对待员工的方式有问题,我们亲眼目睹过这种情况,对此感到厌恶。对前台接待人员大喊大叫?多拉(Dora)最后插嘴和那个客人说话,该客人的行为让人不能接受。尊重吧。听说过吗?前台接待人员是人,只能做这么多!!!!我们订了两个晚上,庆祝我们在一起的22年。物有所值。多拉在回家的车上写评论,因为她想再回酒店…现在开始评论!酒店?很美丽。充满了我们珍视和欣赏的传统、古董和历史。总有人来检查你是否安好。位置?哇。走出去,向右拐。是温德米尔湖。房间?203套房。超级好。房间老派,家具传统。有蓬松的毛巾和浴袍,还有Elemis品牌的洗漱用品。也有雀巢咖啡机和咖啡豆(谢谢马克!),从窗户可以看到湖景。我们连续几个小时坐在低矮的窗台上,聊着天,享受着夜晚温德米尔的宁静。现在谈谈我们逗留期间最重要的部分——你们的工作人员。如果可以的话,我们想把他们都写上。彼得(Peter),请确保他们再次得到私人感谢。前台:贾斯敏(Jasmine<3)、保罗(Paul)、马克(Mark)、格雷格(Gregg)和阿加莎(Agatha)。我们等不及要回来了。谢谢你们做的一切。你们让它对我们来说如此特别。餐饮部:安东尼奥·德·马约(Antonio de Maio)和乔纳森(Jonathan)。感谢你们为我们提供的新鲜早餐、饮料和晚餐期间的服务。我们真的很喜欢猪排配土豆泥,好吃极了!饮料供应迅速,乔纳森面带微笑:) 水疗中心:谢谢金提亚 (Kintija)、乔丹(Jordan)和索尼娅(Sonia)。我们会再回来的。皮肤摸起来像婴儿的屁股!爱Elemis品牌,现在我试过了,我改用它了!注:没有人向我们推销任何产品。他们给我们穿上长袍,为我们介绍了该坐在哪里等我们的按摩师,按摩师们很快就来了,把我们带进他们众多美妙、安静的按摩室之一,随后我们接受了按摩。客房部:谢谢你,芭芭拉(Barbara)。一直保持微笑:) 最后但并非最不重要的是,很高兴在离开时直接见到经理彼得。一位关心公司、员工和客人的人。我们祝你万事如意。再次感谢你们为我们提供的这次超棒的入住,它将永远伴随着我们,是你们使它变得如此特别。最诚挚的问候,多拉(Dora)和托尼(Tony)

4  感谢 NewBondHotel72
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
General M,麦克唐纳德老英格兰酒店&SPA 的 General Manager,回复了这篇点评2019年8月10日已回复
Google 翻译

Dear NewBondHotel72 (Tony & Dora)

What an amazing review and thank you so much for the 5 out of 5 rating!!

Sounds like you had the best of experience from main aspects of the hotel and what Lake Windermere has to offer. As you know a business does not make a business..... People Do....and I have been blessed with great people who all have a genuine interest in offering the best of experience to all our guests.

Respect goes a long way and thank you for your understanding along with the awesome words of kindness from genuine caring guests.

The team members you mentioned and along with all the rest of the team in front and behind the scenes really appreciated your praising words and I know all were over the moon with your comments.

We would love to see you both again in the future and I am sure if you give Agata or myself a call it would be our pleasure to make sure you have another great stay.

With kind regards to you Dora & Tony and wishing you ever success for the future.

Peter

Peter Llewellyn
General Manager

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2019年8月9日的点评

这家酒店的公共区域很棒。然而,我们被安排在了一间双人房,从这里可以看到一条满是垃圾的臭气熏天的小巷。他们三次都答应给我们提供风扇,但是一次都没有给过我们。前台的工作人员既不乐于助人也不友好。房间的窗户开着,没有屏风,窗台上的油漆也脱落了。两张单人床之间的距离不足六英寸。这绝对不值得让人花那么多钱或者让人提前预订!

1  感谢 Lisa L
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
General M,麦克唐纳德老英格兰酒店&SPA 的 General Manager,回复了这篇点评2019年8月9日已回复
Google 翻译

Dear Lisa L

Lovely of you to note the hotel is wonderful and I would fully agree with this and with the stunning location by Lake Windermere and all the hotel has to offer it is a great place to base yourself and explore all the Lake District has to offer.

The twin room however you stayed in is in that does not over look the lake but does overlooks a garden area and a small quiet street. The beds are put apart to show a gap between them and if required the gap can be increased.

I was concerned to learn of the fan request which I will certainly follow up with your team as all requests should be resolved as soon as possible.

All the windows in this floor have screens and the window sill has been reviewed.

Thank you for your review and I wish you a safe flight back home.

Kind regards

Peter Llewellyn
General Manager

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2019年8月8日的点评

酒店位置很棒,在温德米尔湖(Lake Windermere)边,可以俯瞰整个码头景色。房间是酒店最好的配置,每晚房价超过500英镑,包含早餐、午餐和晚餐。马桶套松了,房间有些地方油漆剥落,所以需要修缮一下。这家酒店提供包含巴士来回接送的固定一晚入住套餐。但是这里没有什么高端的葡萄酒品牌可供选择,有好几次都告知我们“对不起我们没有那个牌子(的葡萄酒)”。酒店食物很一般,所以我们选择外出用餐,虽然在酒店入住的费用包含了用餐,你也可以从菜单上点菜。停车一天的费用是20英镑,而且必须是代客泊车服务。概括起来一句话,这家酒店已经失去了往日的风光,而且附近还有很多性价比更高的选择,更加物有所值。

感谢 PortStMary
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
General M,麦克唐纳德老英格兰酒店&SPA 的 General Manager,回复了这篇点评2019年8月8日已回复
Google 翻译

Dear PortStMary

Thank you for your personal review.

Sitting at the edge of Lake Windermere overlooking this wonderful world heritage site is magical and with the central location there is plenty to do with in the region and plenty of shops to enjoy as well.

I hope you also got the opportunity to enjoy our 20 metre pool along with the other facilities and managed to indulge in an Elemis treatment or two.

I can confirm that our rates can be either bed & breakfast or can include dinner as well and all our suites are well appointed with amazing views.

The hotel does receive groups throughout the year which are not budget related at all and are charged accordingly. The wine list has a great selection of wines and due to a number of guests enjoying premium brands recently a couple of our wine options have been out of stock which will return shortly. The restaurant food has been very well praised over the past year with no concerns so I can only assume this is a personal view.

The hotel is great value for money and offers a wonderful experience for our guests which is supported by my team who have a genuine care and interest to offer the best of hospitality to all.

I hope we have the opportunity to welcome you back in the future.

Kind regards

Peter Llewellyn
General Manager

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