We would like to take this opportunity to thank you for choosing us for your stay at NH Frankfurt Airport West as well as for taking the time to send us your comments.
I would like to apologize for not covering your expectations regarding the friendliness and there is no excuse as this is not at all our standard. Your comments we will take them seriously and use them to retrain our member of staff.
Thank you again for your comments and we hope that you give us a second chance, to have the opportunity to welcome you back at our hotel and change your perception regarding your last experience to make you feel at ease.
房间空间还可以，但是灯光不够明亮，莲蓬头的水量不够大，枕头太塌 完全无法撑起。早餐很棒 样式多 茶包很棒 吃的很满足
thank you for your time and sending us your feedback via social media.
We are glad to hear that you spend a good time with us in the NH Frankfurt Airport West.
Through comments like yours we make sure that we are on the right track, but of course should not stop improving our service.
Thank you again and we are looking forward to welcome you soon.
V.Simon- Deputy Manager
酒店房间很干净，员工很友好，很现代化的房间。我们专门要了一间能看到飞机跑道风景的房间，前台的服务员尽全力满足了我们的要求。她还向我们提供了免费的披肩（市场价格约5欧元），我们在进入泳池区时穿上舒适的长袍。 房间有空调，床很舒服。如果我们再次来到法兰克福，一定会再次入住的！ 早餐有点贵（大概15欧元），停车场不是免费的（但前台服务员告诉我们，没有必要支付。再次感谢，服务超棒）。
Dear Guest, I appreciate your great feedback and that you took the time to share your experience. The whole team puts in a lot of effort and commitment every day to assure that our guests have a memorable experience and your feedback motivates us to continue on this path! We hope we will have the pleasure of welcoming you back to the hotel in the near future.
Vivien Simon- Deputy Manager
Thank you for your comment, which - as you can imagine - was very disappointing for us. We regret the fact we did not meet your expectations. We constantly aim to provide our guests with the finest of facilities and services. Our goal is to fulfill the individual wishes of our guests, but sometimes we are not able due to our occupancy. Please accept our sincere apologies for the inconvenience you have endured. We hope that you will give us a second chance to prove that we can accommodate you better on your next stay.
Vivien Simon- Deputy Manager
thank you very much for your stay in our hotel and the really nice feedback. We are happy that you had a pleasant stay in our hotel and we hope we can welcome you again.
We wish you a sunny weekend.
thank you very much for your stay in our hotel and the detailled feedback. We work each day with high pressure on our quality and our service level, that our guest had a pleasant stay in our hotel.
Hope we can welcome you again in our hotel and please contact me, when you have question or need information.
Have a great week.
这家酒店很普通，没有什么亮点。工作人员很友好。 办入住手续不是很快。 奇怪的是，机场的班车会让你在隔壁的假日酒店下车，因此你需要拉着行李走到NH酒店。酒店干净，但地毯真的很旧。
thank you very much for your stay in our hotel and also the feedback. We discuss this directly with all departements and i guarantee that we will work on it, that the service and the quality will be better for the future. I hope we can welcome you again and please contact me, should have any questions or wishes.
Wish you a nice weekend.