职员有待再训练, 态度及反应比较迟缓
床ok, 但枕头比较高, 非常唔好训
早餐一般, 好彩有专人煮河粉/煎蛋或荷包蛋, 比较吸引
做spa既人好业余, 可以既话请去其他地方
- 免费Wifi
- 免费停车
- 访问酒店网站
住得很好。工作人员令人愉快,设施很好。地理位置优越,风景优美,是宁静的度假胜地……方便去岘港和会安。游泳池周围是很适合放松的地方。我们有一套设备齐全的两居室公寓。真的很好。
Dear dougg812,
Thank you for such a great review of your stay. I am pleased you thoroughly enjoyed our facilities, location and the wonderful service you received from our friendly and attentive team. We all look forward to welcoming you back to the resort next time you are visiting Danang.
Kind Regards,
Shane
Cluster General Manager
我们在这里入住了2晚,这是一个非常棒的地方,景色优美,位置优越,还有宽敞的别墅。这家餐厅地理位置很好,我们很享受这里的早餐服务。员工都很友好,乐于助人。我们一定会再回来的。强烈推荐给大家。
Dear Ryan,
I am delighted to learn that your visit to The Ocean Villas Danang was a thoroughly enjoyable experience in every aspect - your kind words about our friendly and attentive team and good service are much appreciated.
It would be our pleasure to welcome you back for a longer stay next visit!
Kind Regards,
Shane
Cluster General Manager
一年前预订了3间别墅,24人入住。别墅亦早早安排好给我们,帮我们改为4间屋,等大家都在附近,方便活动。但上星期三出发前一天突然通知要改动住的位置,都没法了只好接受。我和其中7位朋友入住F4这座别墅,屋内残旧,地下洗手间窗框脱落,地板残旧,冷气出风位滴水,楼上其中一间房冷气不够,出泳池及主人房的玻璃门是烂,要小心打开。即时同管家反应,回答揾人处理,但到退房日都未见到。
第二天早上外出叫管家揾接驳车,初期说8点可以叫车,转头又话要8点半。晚上回来过左6点没有车由大门坐回别墅,我们除了第一天及第六天有车接送外,其余日子都要由大门落车行路回去。
第二晚午夜停水没人通知,问返管家回答太忙,忘记通知。清洁工人偷用我们的洗头水,冲凉液。弄花我朋友的眼镜,,穿着朋友的凉鞋,同管家投诉完成不回应。这间酒店的管理太差,地方残旧只要维修好是没问题的,好多酒店都是变旧的。今次的遭遇,令我们很怀念去年芽庄的珍珠岛别墅,地方干净企理,服务员很有礼,24小时有车及船接送。
我们住在沙丘1号。远离主别墅,穿过高尔夫球场所在的马路。宁静祥和、美丽的日落、绿意盎然的景色、干净的别墅、给人舒适的工作人员(会提供足量的毛巾、枕头等)。有一个适合朋友和孩子一起玩的大泳池。提供快速的士服务(别墅提供),可随时前往早区或沙滩区。我们在那里的白帽子(White Caps)餐厅吃早餐。第一天在房间里点的餐很一般,第二晚我们选择了私人海滩餐厅,他们为我们准备的超级好:) 那里的食物也很好吃。服务也很好。是一次真正的享受。
Dear Deannenflo,
Thank you for choosing to stay with us and taking the time to share your review.
We are delighted that your expectations were met and you enjoyed your private beach side dining experience. It would be our pleasure to welcome your family back for a longer stay next visit!
Kind Regards,
Shane
Cluster General Manager
别墅就在岘港国际机场和会安间的主干道边上。海洋别墅包含了带私人泳池的大别墅,公寓楼,公共泳池以及餐厅。它直接坐落在海滩上,多好的位置啊!
Dear Fiona,
Thank you for your review and recommendation of The Ocean Villas, we are happy that you and your family enjoyed your recent stay.
We have some exciting new facilities including a new restaurant, bar, children’s play room, spa, convenience store and other supporting amenities which are scheduled for completion in Q2, 2019. It would be our pleasure to welcome you back to experience them for yourself when you are next visiting Danang.
Kind Regards,
Shane
Cluster General Manager