We appreciate you taking the time to share your concerns. Please accept our apologies for the issues with cleanliness that you identified. Although our property is a little older than you would prefer, we do take our guest experience very seriously and will work to step up our efforts in cleanliness and condition. Our team believes that our value comes not only from our affordability and location but also from the inviting spirit that we foster. We hope that despite your concerns you were able to have a restful visit and we hope that you consider us for another stay in Syracuse.

Thank you for making the Best Western Syracuse a regular part of your stay in the area. We are glad that we can provide you a safe, secure, and convenient place to get some rest after a long day of travel. While we are very happy to know that you have always had excellent and friendly interactions with our staff, we are sorry that the condition of the property does not match your standards. It is also saddening to read that our breakfast is not to your liking. We are always striving to improve, and your feedback as a regular guest means a lot to us. We want to impress you on your next visit, so please come and see us again!

Dear Barbara,
Thank you for your feedback! We were happy to have you with us during your recent stay. At this time we do not provide a mini fridge in each of our rooms. The option to request a fridge is always available when you book your reservation, and we'll do our best to accommodate you. We'll take your suggestion for queen beds under consideration, and we thank you for helping us grow! It would be wonderful if you'd come back again in the future. Thanks again!