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1 - 6 条点评,共 2,239 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月3日的点评 通过移动设备发表

8月中旬,我和妻子去龙目岛玩了几天,在龙目岛的诺富特酒店住了一晚,我说我住在一间高级客房里,价格是154欧元一晚,房间里有一股很浓的霉味,房间里几乎没有进行保养,水槽不能排水,冰箱和迷你吧里面都是空的,但我也根本不指望诺富特这样的连锁酒店,尤其是这些国家的劳动力成本很低。另一件我想报告的事情是,介绍中写着晚餐包含在房费内,实际上并不包括。而且理论是在八点半到十点可以就餐,但在晚上8:30的时候,自助餐的容器有一半都是空的了。这里的员工非常友好,就像所有在印尼的员工一样。除了甜点之外,其他食物都不合我的口味。我写这篇评价并不是为了指责这家酒店,只是建议酒店提高服务的质量。

感谢 Luca D
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.it 查看原文
Novotel_Lombok_GM,龙目岛诺富特度假别墅 的 Manager,回复了这篇点评2019年9月5日已回复
Google 翻译

Dear Luca D,

Greetings from Novotel Lombok Resort and Villas!

Thank you for sending us your constructive feedback relating to your most recent stay with us.

We are sorry to read that our room facility did not meet your expectation, regret to know that you had encountered unplesant experience due to room was smell of mold.

Moreover, we are sorry to read your dinner experience, rest assured, that I will share your points to all department related and management to evaluate and improve our quality better as you expect. We are sorry again for all the inconveniences you have been through.

We do hope that we will have another chance to gain your confidence and convince you better service.

Regards,

Robby Irawan
Guest Experience Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月17日的点评

是最好的位置之一,工作人员物业在最好的位置之一,有私人海滩,我的玻璃房提供一整天的饮料,也是一个绝佳选择。总之有很多选择可供选择,是一个必须要去的地方

与 Accorhotels.com 合作收集的点评
感谢 Departure18345678179
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Novotel_Lombok_GM,龙目岛诺富特度假别墅 的 Manager,回复了这篇点评2019年8月20日已回复
Google 翻译

Dear Departure18345678179,

Warn greetings from Novotel Lombok Resort and Villas!

We truly appreciate for sharing us your most recent experience stayed with us on TripAdvisor!

It is a great pleasure to know that your overall experience has been great one us and that, we are delighted to read that you particularly liked and enjoyed our program MyGlass during your stay with us.

Assured, that I will surely share your feedback to entire team and I am sure this feedback will be a great motivation for us to provide an even better service quality.

Again we appreciate your feedback and we look forward to welcome you back for an even better experience.

Sincerely yours,

Robby Irawan
Guest Experience Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月7日的点评 通过移动设备发表

我们在这里住了4个晚上,还被升级到了一个带游泳池的别墅房间。工作人员很友好,服务很棒。健身房有待进一步完善。这是一个放松和享受宁静的好地方。我们计划明年还来这里度假。

感谢 kateandwaz
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Novotel_Lombok_GM,龙目岛诺富特度假别墅 的 Manager,回复了这篇点评2019年8月7日已回复
Google 翻译

Dear kateandwaz,

Greetings from Novotel Lombok Resort and Villas!

Thank you for sending us your feedback regarding your most recent stay at our resort.

We are happy to know that you had relaxing family holiday with us, and that we are pleased to read that you particularly loved our resort.

Moreover, we are pleased to read that our staffs were able to make you feel welcomed and valued with their excellent service.

Assured, that I will surely share your feedback to entire team to encourage all of us to always provide best service quality since guest satisfaction is our blood.

Thank you again for having chosen our resort during your recent visit to Lombok and we look forward to welcome you back for an even better experiences.

Regards,

Robby Irawan
Guest Experience Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月22日的点评 通过移动设备发表

我们一起度过了非常放松和舒适的一周,这个酒店非常舒服,而且服务也很好。花园宁静,维护有序,食物鲜美可口!我们5天都沉迷于神圣的水疗中心,觉得它真的有助于放松和振兴,所以很开心我们来做了水疗。度假村的位置和布局非常美丽,酒店职员也很友好、优雅和礼貌真是度假村最宝贵的财产之一!谢谢你们每个人的辛勤。强烈推荐并下次还会回住!

感谢 Oolalah66
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Novotel_Lombok_GM,龙目岛诺富特度假别墅 的 Manager,回复了这篇点评2019年7月25日已回复
Google 翻译

Dear Oolalah66,

Greetings from Novotel Lombok Resort and Villas!

Thank you for taking the time to send your kind feedback relating to your most recent stay at our resort.

We are delighted to know that you had a very relaxing and enjoyable week stayed with us. And that we are glad that you particularly liked our room facilities as well as enjoyed all activities provided by our team.

Furthermore, it is our real pleasure to read that our staffs were able to make you feel welcomed and valued, assured that I will definitely share your feedback to all team as our encouragement for all of us to always provide best service quality.

Thank you again for your feedback and we surely hope to welcome you back in the near future.

Regards,

Robby Irawan
Guest Experience Manager

举报业主不当回复
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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月16日的点评 通过移动设备发表

酒店的设施很好,员工也很棒,袁经理很友好,十分乐于助人。这个度假村很棒,有漂亮的海滩和一个很棒的游泳池,饭菜也还可以,但价格过高。度假村的活动非常棒,包括猴子之旅和皮划艇等一系列活动。

感谢 LizardMan9911
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Novotel_Lombok_GM,龙目岛诺富特度假别墅 的 Manager,回复了这篇点评2019年7月19日已回复
Google 翻译

Dear LizardMan9911,

Greetings from Novotel Lombok Resort and Villas!

Thank you for sharing us your experiences relating to your recent stay at our resort!

We are glad to know that your stay was very enjoyable, and that glad to know that you your family particularly liked and enjoyed all facilities provided.

I am sure this feedback will encourage all of our team to keep providing best quality of services, therefore I will surely share your feedback to all team.

Again thank you and we look forward to welcome you for another great experience.

Regards,

Robby Irawan
Guest Experience Manager

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月10日的点评 通过移动设备发表

我百分百推荐这家酒店。我们在这里度过了十分美妙的时光。员工们的服务体贴周到。这里的食物和饮料都很美味。而且我们在吃晚餐的时候,酒店工作人员还会为客人们表演节目。非常感谢你们。

2  感谢 LombokTourAndTravel
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.id 查看原文
Novotel_Lombok_GM,龙目岛诺富特度假别墅 的 Manager,回复了这篇点评2019年7月12日已回复
Google 翻译

Dear LombokTourAndTravel,

Warm greetings from Novotel Lombok Resort and Villas!


Thank you for sharing your feedback on TripAdvisor relating to your recent stay at our resort. It is our real pleasure to know that your stay was memorable with us, and that glad to read that you particularly had a positive experience through the food drinks at our restaurant.

Rest assured, that your kind compliment will definitely be shared to all of them and management as an encouragement for us as we strive to maintain best service quality.

Again, thank you for your great feedback and we look forward to welcoming you back in the not too distant.

Regards,

Robby Irawan
Guest Experience Manager

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此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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