Dear dpsling,
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for falling short of your expectations with the level of service and accommodations received as one of our IHG Rewards Platinum Elite Members. The situations you have described are definitely not what we expect from any of our properties, nor something that we take lightly. Rest assured that these concerns will be addressed immediately to the hotel management for review in order to achieve complete guest satisfaction.
Once again, thank you for staying with us. We value you as an IHG Rewards Platinum Elite Members and we hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit.
Sincerely,
Grace P.
Case Manager
IHGService