Hello, Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your honest review, as it helps us understand our guests' experiences and identify areas for improvement.
We are sorry to hear that the cleanliness of your room did not meet your expectations. We strive to maintain high standards in all our accommodations, and we apologize for the oversight regarding your room not being cleaned during your two-day stay. Your comments about the bathroom amenities and shower temperature fluctuations will be addressed with our maintenance team to ensure a more comfortable experience for our future guests.
We are pleased to hear that you enjoyed our breakfast and found our location convenient, especially regarding its proximity to the subway station and our secure parking. Additionally, it's great to know that you appreciated our staff's friendliness and attentiveness.
We understand that our hotel may not have been the best fit for your family, and we genuinely appreciate your feedback, as it helps us cater to a wider range of guests in the future. Thank you once again for your insights, and we hope you will consider giving us another opportunity to serve you better in the future.
Best regards,
Jair - Quality Manager