Dear Mr. Ike,
thank you for choosing our hotel. I am sorry to read that your stay was not as expected and therefore please accept our apologies for the inconveniences.
Your opinion is of great value to us since it gives us the chance of continually improving the service to our guests.
Hence, your comments have been passed on to the different departments they concern and are being processed intensively as to avoid this issues in the future.
However, this does not take away that your overall stay with us and the service provided by the hotel was not to your liking.
Our staff go through great lengths every day to offer our guests the best possible quality and service.
But as you noticed, trying to be the best does not always make perfect…and an unexpected error seems unavoidable at some point. It is for this error in the professional behavior that we would like to apologize.
If you can please provide me your reservation number and name I will take care personally sending the invoice to you. You can answer to: email@example.com
Hope despite above mentioned issues I hope you had a good stay in the Netherlands.
With kind regards,
Delia Padberg - Duty Manager