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附近酒店
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1 - 6 条点评,共 2,413 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年8月30日的点评

派够拉酒店和水疗中心物超所值。 食物不错,设施很好,水疗很棒。 我特别想感谢洞穴酒吧的贾斯汀。 他总是快乐,高效和友善,花时间帮助我找丢失的泳衣,并一直给我打内部电话,直到找到。非常感谢贾斯汀

感谢 Beverley C
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
ManagementPergola,Pergola Hotel & Spa 的 Manager,回复了这篇点评2017年9月2日已回复
Google 翻译

Dear Guests,

We are delighted to read that you have had an excellent value holiday while being accommodated at the Pergola Hotel & Spa and that you have appreciated our Hotel's facilities, Spa and food offerings.

Justin is indeed one of a kind and he was over the moon when he was informed about your kind recognition of his unique friendly nature!

Wishing you a pleasant remaining summer and we look forward to hearing from you again for a possible future stay.

Best Regards,

Pierre Agius
Rooms Division Manager

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2017年6月30日的点评 通过移动设备发表

我在珀格拉酒店住了6晚,但根本没能好好休息。从星期一开始,我的房间外面和阳台上都有施工,所以每天早上6点半或7点半我就被阳台上机器的噪音和来回走动的人吵醒了。我用不了我的阳台,还不得不扔了布满灰尘的毛巾。 我明白这些工作必须进行,但我不明白为什么为什么管理人员知道这些施工正在进行仍出租这个房间。 除这些之外,工作人员还是很有礼貌和乐于助人的。

感谢 InesTopaz
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
ManagementPergola,Pergola Hotel & Spa 的 Manager,回复了这篇点评2017年7月3日已回复
Google 翻译

Dear Guest,

Thank you for having chosen the Pergola Hotel & Spa for your recent stay and for sharing with us your feedback.

We regret to read that your experience with us may not have been as enjoyable as one would have expected. While it is worth reporting that we did offer a change of room and a free keeping of the room upon departure date, we still wish to publicly apologize if we did not meet the reputable standards that the Pergola Hotel & Spa is renowned for.

It would be highly appreciated if you could allow us another chance to win back your trust. Please feel free to contact us directly on guestrelations@g3.com.mt should you wish to discuss your experience with us in a more profound manner. Your feedback means a lot to us.

Yours Sincerely,

Pierre Agius
Rooms Division Manager

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2017年6月7日的点评

酒店非常宜人。工作人员业务精通,非常友好,令人宾至如归。我来马耳他是为了到戈佐岛参加一场婚礼。房间很棒,酒店极其干净。我提前给酒店发过邮件,问房间里是否有洗发水和吹风机,因为我只想带手提行李。他们说有。但是根本没有洗发水。去买一些也不是什么大问题,但是吹风机非常老旧,对我来说根本没用。我从住在酒店附近的朋友那里借了个,否则大概也得买了。总起来说我推荐这家酒店,因为它位置很好,而且干净。

感谢 AEA68
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
ManagementPergola,Pergola Hotel & Spa 的 Guest Relations Manager,回复了这篇点评2017年6月17日已回复
Google 翻译

Dear Guest,

Thank you so much for your feedback about your recent stay!

We trust that you have enjoyed your stay and spent a pleasant time at the wedding.

Should you wish to return to Malta do not hesitate to contact us directly and we will be glad to assist you during the booking procedure.

Kind Regards,

Roberto Martone
Guest Relations Executive

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2016年1月12日的点评

一点都不像4星级酒店。我预定了两间房,两间房的卫生间全都有很恶心的异味,洗脸池的水龙头和浴室的淋浴全都不能正常工作。我们和酒店投诉了,他们帮我们换了一间房,情况稍微好了一些,并被升级到了2楼,居然还收了一点费用?但是升级的房间里还是有异味。早餐都是些基础的东西,每天吃的还都一样(4晚)。

与 Amoma.com 合作收集的点评
4  感谢 927narendras
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
ManagementPergola,Pergola Hotel & Spa 的 General Manager,回复了这篇点评2016年1月14日已回复
Google 翻译

Dear Guest,

We are extremely disappointed at being in receipt of your review especially when throughout your stay with us, your well being was followed upon, very meticulously. At our hotel we constantly strive at offering quality, hospitality service, priding ourselves on a high level of housekeeping standard, and hence, your feedback leaves us very much perplexed, most particularly since it is not reminiscent of the overall opinion of our esteemed clients.

While we do not believe that we should publicly go into the various aspects mentioned in this review, may we clarify that the bookings for these two separate rooms reached us for Non Balcony Units and a charge became applicable solely because a request for an upgrade to a pool view unit was honoured. Upon check-out, however, on the clients’ insistence that their expectations were not met, as a sign of goodwill, the Duty Manager has waived off the minimal upgrade charge, hence no payment was effected, after all.

We very much trust that our feedback will assist our esteemed TripAdvisor Followers in clarifying any particular queries arising from this review, however, should they wish to contact us directly, we remain at their disposal.

Yours sincerely,

Elaine Cutajar Debono
General Manager

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2016年1月3日的点评 通过移动设备发表

花架酒店满足了我所有的希望,房间很有爱(一间小公寓),可以掠过教堂看到戈佐岛的风景。这里的员工也非常友善并且乐于助人,设施完备(室内的浴池可爱又温暖),所有东西都在很好的位置。在市中心理想的位置,但很安静。在没有吃过这里的食物之前你无法想象和评价有多好。马耳他同样是一个很适合闲逛的地方,我很庆幸选择了这里而不是其他闹市区。

感谢 EmsieHare
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
ManagementPergola,Pergola Hotel & Spa 的 General Manager,回复了这篇点评2016年2月6日已回复
Google 翻译

Dear Guest,

Receiving your feedback has very much made our day; we are very glad that our hotel turned out to be what you’d hoped for! We truly hope our paths will cross again sometime in the future.

Best regards,

Elaine Cutajar Debono
General Manager

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