Dear zhulihe11,
Thank you for sharing your detailed experience with us.
We’re genuinely sorry to hear about the challenging weather and the uncomfortable journey you faced both ways. Traveling in such conditions can be tough, and we completely understand how frustrating it must have been, especially with the rough waves and the difficult speedboat ride.
However, we’re delighted to know that the efforts of our team helped turn things around and improve your stay. We aim to ensure that every guest has a memorable experience, and it’s heartening to hear that we could bring some comfort after such a trying journey.
Your kind words truly motivate us, and we’ll be sure to share your feedback with the team who worked to make your stay special.
Looking forward to welcoming you back again.
Thank you once again for your understanding and for choosing to stay with us.
Warm regards,
Judd + Team