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DINGSHENG X
5.0 分,共 5 分2023年11月25日点评
入住日期:2023年11月
旅行类型:家庭旅行
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Ahmed Zahir马尔代夫微拉瓦鲁悦椿度假村General Manager,回复了这篇点评
回复时间:2023年11月26日
Dear Valued Guest,

Thank you for taking the time to share your experience at Angsana Velavaru on TripAdvisor!

We are delighted to hear that you enjoyed the in-ocean villa and that the unique two-story layout added to the charm of your stay. It's wonderful to know that the villa's separation from the main island and the convenient speedboat transfers made for a special and secluded experience.

We are glad that you appreciated the rich and generous food offerings and experienced excellent service from our team. Totti, Fayaaz, Laamiu, and Vibeesh are thrilled to be recognized for their efforts in preparing your daughter's 4th birthday celebration.

The description of your sunset cruise and the professional snorkeling service add to the beauty of your stay. Sightings of dolphins and the abundance of fish and corals must have made for a truly mesmerizing experience.

We hope to welcome you back for more beautiful moments in the future!

Best regards,
Ahmed Zahir
Hotel Manager
此回复为企业代表所写的主观评论,并不代表 TripAdvisor LLC 的观点。
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离马尔代夫微拉瓦鲁悦椿度假村3.1公里
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离马尔代夫微拉瓦鲁悦椿度假村5.5公里
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离马尔代夫微拉瓦鲁悦椿度假村14.7公里
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离马尔代夫微拉瓦鲁悦椿度假村16.0公里
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离马尔代夫微拉瓦鲁悦椿度假村18.4公里
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离马尔代夫微拉瓦鲁悦椿度假村25.9公里
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离马尔代夫微拉瓦鲁悦椿度假村26.9公里
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离马尔代夫微拉瓦鲁悦椿度假村32.2公里
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1 - 6 条点评,共 5,074 条
Tripadvisor 中国会员
昨天点评

入住日期:2024年11月
旅行类型: 全家游
此点评为个人旅行者所写的主观评论,并不代表 Tripadvisor LLC 或其合作伙伴的观点。 Tripadvisor 对点评进行检查。
Tripadvisor 中国会员
昨天点评

入住日期:2024年11月
旅行类型: 情侣游
此点评为个人旅行者所写的主观评论,并不代表 Tripadvisor LLC 或其合作伙伴的观点。 Tripadvisor 对点评进行检查。
Tripadvisor 中国会员
4天前点评

入住日期:2024年11月
旅行类型: 情侣游
此点评为个人旅行者所写的主观评论,并不代表 Tripadvisor LLC 或其合作伙伴的观点。 Tripadvisor 对点评进行检查。
Ahmed Zahir,马尔代夫微拉瓦鲁悦椿度假村 的 General Manager,回复了这篇点评回复时间:昨天
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Tripadvisor 中国会员
4天前点评

入住日期:2024年11月
旅行类型: 情侣游
此点评为个人旅行者所写的主观评论,并不代表 Tripadvisor LLC 或其合作伙伴的观点。 Tripadvisor 对点评进行检查。
Ahmed Zahir,马尔代夫微拉瓦鲁悦椿度假村 的 General Manager,回复了这篇点评回复时间:昨天
Google 翻译

举报业主不当回复
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1周前点评

我大概在8年前来过一次维拉瓦卢,那一次是跟我的妈妈弟弟妹妹来的,很棒的体验,我很喜欢那一次旅行,但是这一次体验不好,首先没有收到很好的欢迎仪式,这一点跟别的岛比起来差远了。
第一点设施老旧,也许是因为这个原因虫子特别多特别是苍蝇还有果蝇,特别是果蝇,在一开始的水屋302前台说是因为离焚烧垃圾的地点近的原因,果蝇特别多,结果换到311过了两天还是那么多,我每天都能打死几十只,这让我恶心至极,还有水屋的保洁比起沙屋的差的不是一点半点,服务态度不好,有一次我都跟他说了我老婆在换衣服让他等一下,他还往里走,好赖我还懂点英语,要是不懂还不知道会发生什么。打扫的也不干净让他换个床单还得等到第二天,一点也不细心,我又不是没给小费,每次打扫都给啊。说到保洁要表扬沙屋的Khalid打扫细心也很有礼貌服务态度也好。
第二点就是这个洗漱用品我们顾客不要你们就不会主动补?学苹果玩环保呢?算什么啊?这要不懂点英语都没法刷牙了。
景色很好这个不否认,我的家人也很满意,但是我不满意,因为跟之前我来的那一次比起来差远了。
最后我还要表扬一下自助餐厅的appa 服务态度特别好,还会说一些中文俏皮话,我很喜欢他。

入住日期:2024年10月
旅行类型: 全家游
感谢 Wang Q
此点评为 Tripadvisor 会员所写的主观评论,并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Ahmed Zahir,马尔代夫微拉瓦鲁悦椿度假村 的 General Manager,回复了这篇点评回复时间:2天前
Google 翻译

Dear Valued Guest,

Thank you for taking the time to share your feedback, and we sincerely apologize that your recent experience did not meet your expectations. We truly value your thoughts, especially as a returning guest, and we understand how important it is to feel welcomed and well taken care of during your stay.

We are sorry to hear that the welcome experience didn’t meet the high standard you had previously enjoyed. We strive to provide a warm and memorable arrival for every guest, and we will certainly take your feedback into consideration to improve this aspect for our future guests.

We regret that you had issues with the cleanliness of the in-ocean villas. The presence of flies and fruit flies is certainly not typical, and we apologize for the inconvenience it caused. We take cleanliness very seriously, and we understand how frustrating this can be, especially when switching rooms didn’t resolve the issue.

Furthermore, we apologize that there were lapses in our housekeeping service, especially when it came to privacy and cleaning standards. We are committed to providing a respectful and professional experience for all our guests, and I can assure you this is being taken seriously. I will personally follow up with the team to reinforce our standards of care, and I’m glad you had a positive interaction with Khalid in the beach villa.

Regarding the replenishment of toiletries, please accept our apologies if the process did not meet your expectations. We do strive to balance eco-friendly practices with guest needs, and we’ll review our procedures to make sure that our guests are informed about our offerings and can request anything they need during their stay.

On a positive note, we are delighted to hear that you and your family enjoyed the beautiful scenery. We truly appreciate your kind words about Appa, and we will certainly pass on your compliments to him. His warm, friendly service and wit make him a beloved part of our team!

Thank you again for your honest feedback. While we deeply regret that this visit didn’t meet your previous experience, we hope you’ll consider giving us another chance in the future. We are committed to improving and making sure that every guest leaves with the same positive impression that you had on your first visit.

Best regards,
Ahmed Zahir
General Manager

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Tripadvisor 中国会员
1周前点评

入住日期:2024年10月
旅行类型: 情侣游
此点评为个人旅行者所写的主观评论,并不代表 Tripadvisor LLC 或其合作伙伴的观点。 Tripadvisor 对点评进行检查。
Ahmed Zahir,马尔代夫微拉瓦鲁悦椿度假村 的 General Manager,回复了这篇点评回复时间:2天前
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