Thank you for taking the time to post your review - we are pleased that you had a pleasant stay and enjoyed the conveniences of a comfortable bed, digital Foxtel and of course, the Moccona coffee! All the best, The Big Windmill Management Team
Thank you for your feedback and we are sorry to read that you did not enjoy your stay on this occasion. We provide pet friendly accommodation to give owners the opportunity to bring their pets on holiday. We advertise that pets are available on request because of the limited availability and we recommend that guests call us direct to ensure a pet room can be secured. Surcharges apply because of the excess cleaning associated with hosting pets. Our team called you as a matter of courtesy before your arrival to advise that the room you reserved was not pet friendly and that we would be more than happy to relocate you to a pet friendly room. This was to save you the penalty associated with occupying a room that does not allow pets which can be up to a maximum of $400.
We are glad to read that you agreeably received our goodwill gesture as a thank you for raising your concerns with us on departure. Once again, we appreciate your comments and we wish you all the best in your travels.
The Big Windmill Management Team
Dear Craig, we most certainly do provide pet friendly accommodation - just make sure to call our friendly reception team to discuss availability as we have a limited supply of pet rooms on offer and we wouldn't want you or your furry friend to miss out! We are glad you had a comfortable and efficient experience and we look forward to hosting your next stay. Kind regards, The Big Windmill Management Team
Dear Sue, your comments are much appreciated and we thank you for your kind words. Our service team will be pleased to hear you found the room lovely and spotlessly clean. We agree the restaurant is fantastic and we hope to see you again soon! Kind regards, The Big Windmill Management Team
Thank you for your comments, it is most definitely our pleasure to host your stay and we look forward to seeing you (and your furry companion) again soon! Take care and all the best, The Big Windmill Management Team