Thank you for taking the time to review Hilton Sydney. I do apologise that the size of our Deluxe Rooms did not meet your expectations during your stay with us. I would highly recommend our Relaxation Rooms that have a floor space of 48sqm and also have a lovely spa bath to enjoy. Thank you for your complimentary remarks regarding our staff and cleanliness of the room, I will be sure to share these with the team.
We hope that we have the opportunity to welcome you back to Hilton Sydney in the near future.
Marek - Guest Relations Manager
Thank you for taking the time to provide us with your comments following your stay at Hilton Sydney.
Whilst we were happy to note that overall you enjoyed some aspects of your stay, I do apologise if we fell short of your expectations in the delivery of some services on this occasion.
We are constantly monitoring our performance against Hilton’s high service and quality standards; therefore, your valuable feedback is greatly appreciated, as it is a key tool that allows us to review, maintain or make improvements.
Thank you again for your input, and I do hope we will have the pleasure of welcoming you back to Hilton Sydney on a future occasion.
Dear Callum D,
Thank you for sharing your experience at Hilton Sydney.
Please accept my sincere apologies that we did not deliver on your expectations and the disappointments you had encountered with the features of your room, and with the quality of your in-room meal. Whilst I am pleased to read that you encountered friendly team members and convenient laundry service, I regret to learn that you were not completely satisfied with all aspects of your time here and hope that we have the opportunity to welcome you back soon for a stay that you remember for all of the right reasons.
Jessica - Assistant Front Office Manager
Thank you for taking the time to write about your recent stay with us.
Please accept my sincere apologies that we did not deliver on your expectations and the disappointments you had encountered on your recent stay with us. I do hope you will give us another opportunity to restore your confidence in the hotel when you visit us again.
Guest Relations Executive