Dear Garry S,
Thank you for your positive post,
We are happy that you had a pleasant stay and we assure you we will continue to provide a high standard of accommodation with great service and comfortable, clean, stylish rooms.
We aim to provide 5 star service, 4 star accommodation at 3 star prices and to make our guests as comfortable as possible during their stay with us.
We look forward to your next visit,
Thank you Brettw_online. for your review. You are absolutely right. Southern Cross motel at Kangaroo Point QLD is a 3 star motel at 3 star prices. However, we have many advantages over other motels. We are an inner city motel with free secure off street parking, something you don't get at most other motels of any star rating. The cost of parking makes our facility very attractive. We offer a comfortable bed in a clean comfortable room. Our rooms are very well appointed and presented at very affordable prices. That's worth a lot. However, many of our guests have noticed our renovations and updates taking place. We are continually improving. Our returning guests are always surprised and comment on the great improvements, some have posted reviews on line. We have 88 rooms ranging from basic motel to deluxe apartments and the prices are very reasonable. Whatever your needs, we have a room that will suit you. We aim to provide a pleasant stay at pleasant prices.
See you next time.
Southern Cross motel and services apartments
Dear Shanburney, I am very sorry to hear about your disappointing stay.
However, I'm not sure if you are referring to our facility.
With regard to wifi and Foxtel They are available in all our rooms.
We have a pool and BBQ facilities which our guests use daily.
Motel rooms are not the same as apartments, are not designed for cooking and do not have kitchen sinks. We provide a kettle and toaster and a small microwave oven for our guests' convenience in case they wish to warm a frozen dinner etc. but no stove. (not all motels provide a microwave oven). In fact for a motel that caters for the budget conscious traveller, we provide many appointments, facilities and services to make your stay as convenient and comfortable as possible at very competitive prices. We care very much about the kind of experience our guests have at our facility.
Unfortunately, we had a burst water pipe recently which required the hot water to be turned off overnight. We immediately informed all our guests about the incident and apologised for the inconvenience caused. Our guests were very kind and accepting and we thank them for graciously understanding.
We also have an apartment building with rooms that are of a high standard, designed for greater comfort and longer stays. Still very competitively priced, they are each equipped with a kitchen, cooking facilities, kitchen sink, separate bedroom, separate bathroom and a living area. They are very well presented with up-to-date furniture and decor making your stay most pleasant and comfortable. All guests who stay in our apartments compliment us on the lovely, comfortable rooms. I have implemented the 5-4-3 rule. My aim is to provide a 5 star service, 4 star accommodation at 3 star prices. (My 5-4-3 Rule). Our guests have often commented that our apartments are closer to 5 star than 4 star. Again, we thank our guests for choosing to stay with us and for their kind comments and we will continue to strive to improve our facilities and service for all our guests.
Southern Cross Motel and Serviced Apartments.