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1 - 6 条点评,共 1,676 条
2018年5月6日的点评

柜台人员亲切热情,住宿地点在虽然在市区闹区,但是房内相当安静,邻近queen street 逛街购物饮食相当方便,员工亲切友好,热情周到,服务一流。推荐给初次到访布里斯班的朋友。
整体来说是一间很棒的饭店,唯一的缺点是每日只有30分钟的免费网路。

感谢 NickChangtw71
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
OFTB,布里斯班节日大厦盛橡套房酒店 的 Front Office Supervisor,回复了这篇点评2018年5月10日已回复
Google 翻译

Dear NickChangtw71,

Thank you for taking the time to write a five-star review on your recent stay with us.

I am pleased to hear you found our location convenient for all your needs. As mentioned, we are only a short walk from a range of shops and restaurants, so its pleasing to hear you were able to take full advantage of our central location.

I am also delighted to hear that the customer service you experienced was welcoming and accommodating, feedback which I have shared with the team.

In relation to the Wi-Fi, I would highly recommend joining the My Oaks Membership which offers rates inclusive of internet, complimentary late check-outs and discounts.

Once again, I thank you for your feedback and I look forward to welcoming you back again soon.

Kindest regards,

Neo

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2017年12月14日的点评

非常好的酒店。床舒适,床单雪白干净,厨房和起居区家具非常齐全。步行一会儿就能到市中心。很容易到达的商店、餐馆、酒吧等。

与这家酒店合作收集的点评
感谢 L6501XKelainec
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
OFTB,布里斯班节日大厦盛橡套房酒店 的 Front Office Supervisor,回复了这篇点评2017年12月15日已回复
Google 翻译

Dear L6501XKelainec,

Thank you for your recent 5 star review on your stay with us at Oaks festival Towers.

I am pleased to hear you enjoyed your stay with us and found the beds to be comfortable, linen to be fresh and the apartment to be well furnished. It is also pleasing to hear you found our location to be great and made use of how centrally located we are.

We do hope to welcome you back again in the near future.

Kind regards,

Amber

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2017年11月23日的点评

宽敞的位于市中心的公寓,公共汽车站和火车站都在步行距离。步行到餐馆和购物中心地带。建筑牢固,工作人员彬彬有礼,乐于助人。房间干净整洁。

与这家酒店合作收集的点评
感谢 646virginiag
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
OFTB,布里斯班节日大厦盛橡套房酒店 的 Front Office Supervisor,回复了这篇点评2018年3月11日已回复
Google 翻译

Thank you 646virginiag for your recent review of our property,

I am pleased you found our apartments to be clean and spacious and you took full advantage of our ideal location. We are centrally located and just a short walk to many incredible restaurants and bars as well as local transportation, so I am pleased this met all of your travel requirements.

I would also like to thank you for your kind words about our friendly and helpful staff, feedback which I have proudly shared with the team.

I look forward to welcoming you back to Oaks Festival Towers for your next visit.

Kind regards,
Brooke.

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2017年5月4日的点评 通过移动设备发表

这是一个适合住的酒店。虽然酒店有点陈旧但是空间还是满意的。5年前入住过,和现在相比没有什么变化。在这类的酒店里,走出电梯时会闻到有点垃圾的味道,因为垃圾槽未能及时处理。在四月的14-21号入住,因为是复活节所以没有管家。酒店位置距离商店很近,也可以走去南岸

感谢 Spongebob10
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
OFTB,布里斯班节日大厦盛橡套房酒店 的 Front Office Supervisor,回复了这篇点评2017年5月4日已回复
Google 翻译

Dear Spongebob10,

Thank you for taking the time to share your experience at Oaks Festival Towers.

It was disappointing to read that you found the apartment to be dated and that there was a smell on your floor. We have forwarded this feedback regarding the rubbish chute to our Manager so that we can we can determine why this had occurred.

With regards to housekeeping over the Easter break, on public holidays servicing is available on request, and our housekeepers are more than happy to perform this service if required.

We were pleased to read that you found your apartment size to be OK and that you took advantage of our central location.

All going well, we hope to welcome you back to Oaks Festival Towers again in the near future.

Kind regards,
Stuart

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2017年4月22日的点评

我是在工作旅行期间,在这里住了两个晚上。酒店的位置不错。但是走廊里有一股怪味,电梯很慢。第二天晚上我不得不重新分配到另一个房间,但是第二天晚上我回来时发现空调里的水漏到了厨房的地板上。维修人员速度很快,还帮我搬了行李。房间本可以更干净的,浴室里面黑黢黢的,阳台窗户没有密封关闭,所以外面的雨会漂进来。我期待着能够享受更好的服务,而不是这种一般的服务。真的挺失望的。

感谢 Mel M
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
OFTB,布里斯班节日大厦盛橡套房酒店 的 FOS,回复了这篇点评2017年4月24日已回复
Google 翻译

Dear Mel M

Thank you for your recent review on Oaks Festival Towers. We do appreciate your feedback and I apologise about the issues with your apartment. I am however, pleased to hear our Maintenance Officer was able to assist you and will be sure to pass this information onto him. We will be looking into the issues you have put forward throughout the hotel aiming to eliminate any future problems. In regards to the cleanliness of the room and balcony, please email myself at fofestival@theoaksgroup.com.au with further information as we strive to hold a high standard of room cleanliness. We hope to welcome you back to Oaks Festival Towers soon.

Kind regards,
Megan.C

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2017年4月12日的点评

我们在橡树公寓住了一个星期。公寓有一个厨房和客厅,有一个很好的吃饭的地方,公寓有两个房间,有独立的浴室和一个小阳台。酒店有一个小健身区,一个游泳池和一个自己烧烤的地方。如果你走出酒店,你会发现到处都是吃饭或购物的地方。它位于真正的中心,从酒店出发5分钟就到达皇后购物中心。招待会原则上很好,我只是遇到了一个人,他解释给我听,作为一个客户该如何行动。这种态度我不太喜欢。其余的工作人员都做得很不错。

1  感谢 Bjoern G
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.de 查看原文
OFTB,布里斯班节日大厦盛橡套房酒店 的 Front Office Supervisor,回复了这篇点评2017年4月14日已回复
Google 翻译

Dear Bjoern2,

Thank you for taking the time to review your stay at Oaks Festival Towers.

It was great to hear you found the proximity of the hotel close to places to eat and go shopping, as Festival Towers is only one block down from the Queen Street Mall in the heart of Brisbane City.

Also pleasing to read was that you found the apartment nice with a good eating area, and that you took advantage of the common areas where the pool, gym, and BBQ areas are located.

It was disappointing that one of the staff members you spoke to made you feel uncomfortable, and do apologise as this is never our intention. We will pass your feedback on to them.

We hope to see you again for a future stay.
Kind regards,
Stuart

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