风景特别好，地理位置也很好，餐厅早餐很好，餐厅服务员很热情. 入住不顺利，等待时间长，电梯等的时间长，游泳池不干净，游泳那一层没有wifi，房间服务基本没有，住四天，只有一次，最后一天在找了好几次之后才过来，因为床单很脏要求换，酒店让我们等到第二天，可那是我们住的最后一晚，经理不管事，培训不到位，经理什么都不知道，包括不知道如何处理客人投诉，你要四个经理有什么用？离开前一晚打电话给经理询问第一天入住时发生的问题是如何处理解决的，没有任何反馈，直到离开酒店都没有任何解释. 天气不好的时候，房间窗户漏风，风从缝里呼呼往里吹
Hi Compass1881513616,
Thank you for posting your review after your recent stay at Peppers Soul.
We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving.
Thank you & regards,
Guest Service Team
综合服务需要提高，东西丢在酒店，发邮件也不回，效率很差,床的舒适度不是很高，房间清洁也没有那么及时，床上用品很破
Dear Guest,
Thank you for taking the time to tell us about your experience at the Peppers Soul Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Peppers Soul
我们入住海景两卧室公寓，公寓设备齐全 ( 唯一需要注意洗衣机的清洁) 其他都好好，景观十分壮丽，地点非常优越，适合一家大小出游，面对着沙滩，附近有购物商场、食肆、巴士站、轻铁站，亦邻近超市， 无论想自己烹调或是到周边用餐都非常方便，亦方便乘搭交通工具到其他景点游玩。 如果再到黄金海游玩也会再次入住酒店
感谢您抽出宝贵时间来审核您最近的住宿情况。 很高兴看到您对我们的设施以及冲浪者天堂所提供的一切感到满意。 我们期待在不久的将来欢迎您。
亲切的问候，
预订了2间3人住的海景套房，房间很宽敞，带厨房和洗衣间。海景怡人，步行即可到达海滩。室内和室外游泳池都有壮观的景色。步行去杂货店和餐馆都很方便，麦当劳和肯德基就在隔壁。坐Uber到BNE机场大约140澳元。想在这里呆很长时间。
Hi eehey,
Thank you for sharing your glowing review! I'm pleased to read you enjoyed all that Peppers Soul has to offer. Please remember to get in touch with our friendly concierge team who can look after your transfer needs next time you come to the Gold Coast.
We hope to welcome you back again soon.
Kind regards,
Jacob
