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附近酒店
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1 - 6 条点评,共 585 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2周前点评

我们经常会在墨尔本待一段时间,每年有6次或者更多时间会去墨尔本滨海港区和南墨尔本地区。滨海港区已成为我们的首选地,酒店位置非常物超所值。 我们到达时,房间还没有准备好。如果在退房那天上午10点过后结账的话,酒店会另外每小时收取50美金的费用。

与这家酒店合作收集的点评
感谢 Q3819BKchris
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Stephen F,Four Points By Sheraton Melbourne Docklands 的 General Manager,回复了这篇点评回复时间:6天前
Google 翻译

Dear Q3819BKchris,

Thank you for your review and sharing your recent stay feedback. I apologize for the miscommunication of the timing for check-out - you should have been told 11:00am as this is our confirmed checkout time for non-members and for Marriott Bonvoy members a complimentary 2pm for Gold and 4pm for Platinum, Titanium and Ambassador level guests. I regret your room was not ready after our 3pm check-in time and will use your feedback to reinforce with the team on this point. Thank you again for choosing to stay and I hope this information assists you in planning future reservations. If I can assist to that end please do not hesitate to connect with me.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月12日的点评

所有的员工都相当的友好,从前台到保洁员。唯一不好的就是停车。我是付钱给服务员停车的,因为路边只有三个停车位,你只能付费停车。这的停车位只能停5分钟,但是人们却总是要在这停上数小时。

感谢 warreng999
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月23日的点评

该物业位于港区70号线和86号线的终点站。位于一个安静的位置,是一家很棒的商务酒店。员工们总是很友好,而且格外地努力。床很舒适,干净清爽的亚麻织品可以帮助你在夜间睡得很好。酒店餐厅的新菜单是经过深思熟虑的,我强烈推荐里脊牛排和巴拉蒙达鱼。

与这家酒店合作收集的点评
感谢 Meander58908360193
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Stephen F,Four Points By Sheraton Melbourne Docklands 的 General Manager,回复了这篇点评回复时间:6天前
Google 翻译

Hi Meander58908360193,

Going the extra mile is a wonderful phrase that quickly illustrates in words the focus and core values we have here in the Hotel. As General Manager I am chuffed the efforts of my team have again hit the centre of the target for customer service. The kitchen brigade have been working towards these kinds of reviews since late 2018 and most recently we have seen the fruits of their work come to light as the dishes and service continue to WOW our customers and I know they will be pleased to see your review posted on our board. See you again soon.

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2019年5月30日的点评

对于墨尔本的这一带来说,这个酒店很不错。酒店位于港区的最里面,周边没有太多设施。酒店的设计很酷,房间和设施都很现代化(游泳池和汗蒸房都很漂亮)。不过,就算是房价贵一些的房间,里面空间还是相对较小,并且视野受到了遮挡。

与这家酒店合作收集的点评
感谢 Jono C
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Stephen F,Four Points By Sheraton Melbourne Docklands 的 General Manager,回复了这篇点评2019年5月30日已回复
Google 翻译

Dear Jono C,

Thank you for sharing your stay experience and the lovely compliments about the hotel and facilities we have here. I would like to take this opportunity to share with you and those reading this some of the many highlights for visitors to the area. Just across the road from us in District Docklands is where the latest UniQlo and HM stores along with many other brands and eateries exist for you to choose from. There is also the Archie Bros "fun centre" and from bowling these last week (just broke 100!) and sharing the fun arcade activities I can testify to a really enjoyable time out. If ice skating and dining are also on the list then these are just a 5 mins stroll down the street to the home of ice skating in Australia. And the Melbourne Star is one of the best attractions down here and provides a great way to orientate new visitors to Melbourne with views to the Able Tasman, Port Phillip Bay and west to the low lying You Yangs granite range. I hope when you visit us again the opportunity to try some of these is there or please just pop by Concierge where my colleagues can provide further advice on things to do in and around the Docklands area.

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2019年5月15日的点评 通过移动设备发表

我们用积分预订了这家旅馆。然而,我们被安排在走廊的最后一个房间。房间似乎已经空了很长一段时间,很多家具和表面都蒙上了灰尘。

感谢 Jen80811
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Stephen F,Four Points By Sheraton Melbourne Docklands 的 Manager,回复了这篇点评2019年5月16日已回复
Google 翻译

Dear Jen80811,

Thank you for choosing to stay at Four Points by Sheraton Melbourne, Docklands and providing your feedback via Trip Advisor.

I would like to apologise for attention to detail when my Housekeeping team serviced your room, As a Loyal Marriott Bonvoy member staying on points your room was upgraded to a Studio room looking over the Harbour and City. All our Studio rooms are on corner so our guest can enjoy panoramic view of the Ocean and the city. As a teachable moment, I have shared your feedback with the Executive Housekeeper to ensure necessary guidelines are in place to prevent this from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Melbourne.

Sincerely,
Chandan Singh
Assistant Front Office Manager

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