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不满意的体验。首先，我们定了行政酒廊，可是知道办理入住后才告知无法使用有河景的行政酒廊。我们提前了几周定的酒店却从未收到任何通知。其次，在第二天凌晨3点，火警响了，持续了10分钟左右，非常差的睡眠体验。第二天也没人来解释发生了什么以及有什么解决或补偿方案。我们退房后向携程表示了不满意这次的体验，从携程那得知由于我们已经退房了，酒店这边无法做任何表示。
Dear Ethan,
Thank you very much for taking the time and trouble to post your review following your recent stay at Pan Pacific Melbourne.
I have noted your comments that you were not informed of the closure of Pacific Club Lounge prior to your stay and the fire alarm. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.
I greatly appreciate your feedback as your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities.
Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience the five star standard we pride ourselves on.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne
来朝圣澳网，挑了此间住宿。
是综合了价格、住宿分享、早餐、网路、位置的条件后选择。
入住后也果真没有失望，从服务到早餐多样性选择、景色、邻近DFO、亚拉河畔，都让人满意。
Dear kenkenken7777,
Thank you so much for taking the time to review your recent stay at Pan Pacific Melbourne. I was delighted to see that you enjoyed your stay, particularly the breakfast options and the river view.
Once again, thank you for your feedback and we look forward to welcoming you back to the Pan Pacific Melbourne in the future
Sincerely,
Jennifer Cole
Front Office Manager
Pan Pacific Melbourne
我在一间可以看到天际线的豪华客房里住了一晚。对我来说，这是一次完美的入住。会议在墨尔本会议中心举行。它与中心相邻。1226房间视野开阔，有一张舒适的床和一个很棒的工作台。互联网网速真的很快。街角有几家餐馆和咖啡馆，你可以在雅拉河旁悠闲地享用一顿晚餐。全自助早餐，有咖啡和煎蛋。这是一次完美的入住。对于前往墨尔本会议中心的人来说，这是最佳的住宿地点。
我站在房间（我订的是Premier King City Skyline View room景观房）里目不转睛的看着雅拉河的绝美景色。夜晚来临的时候，轻轻按动按钮就可以放下垂地窗帘，早上也能很好的观看美景。房间设计的很不错，很舒适也很干净。只要走狗附近的一座桥，就可以搭乘免费的有轨电车，轻松到达商务中心。酒店第一层的过道直接通往墨尔本会展中心一层。从这里到机场的打车费分别为55美元和73美元。
南码头区有点像一个旅游风景区，有时髦但昂贵的餐饮场所，还有一个你可以自己购物的购物中心。如果这是你喜欢的，那么泛太平洋对你来说是个不错的选择。房间里的装饰令人惊叹，温暖且舒适，房间宽敞，景色优美，我的房间还有一个浴室！舒适的床上有一个枕头菜单，可以为善变的睡眠者服务。如果让我觉得什么不好的话，那一定是客房服务。即使那样，也只是一些小过失和烦恼。厕所没有打扫干净(我是男性，所以请注意，我说了些什么)，我的钥匙卡被意外拿走了，诸如此类的事情。但这里的服务很友好，也很方便。我不喜欢这里的位置，但是如果它适合你的话，泛太平洋是个不错的选择。
Thank you so much for your review and stay with us Nicholas. We are delighted to hear you enjoyed your stay and apologies for the mixup with the room card and the toilet cleanliness. We will be sure to follow up with our housekeeping team.
酒店坐落在交通便利区域，前往城市，前往热门的旅游景点，机场，透过附近的交通工具都很方便。酒店很干净整洁，服务人员也非常乐于助人。
Dear Alex,
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.
We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.
It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them.
We are indeed superbly located close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient.
The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.
Sincerely,
Craig Bonnor
General Manager
Pan Pacific Melbourne
