Dear Ethan,
Thank you very much for taking the time and trouble to post your review following your recent stay at Pan Pacific Melbourne.
I have noted your comments that you were not informed of the closure of Pacific Club Lounge prior to your stay and the fire alarm. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand.
I greatly appreciate your feedback as your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities.
Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience the five star standard we pride ourselves on.
Sincerely,
David Tonkin
General Manager
Pan Pacific Melbourne