很好的地方 - 林荫道长堤酒店

Dear Rina M,

Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you made the most of our central location in relation to all that Melbourne has to offer; and that you took advantage of the continental buffet breakfast.

While I am pleased that you found that your room to be quiet for the first four nights of your stay it is unfortunate that disruption occurred due to skating on the final night of your stay. Please rest assured that the comfort of our guests is of the utmost importance so we will continue to monitor this situation and if necessary work with the local council towards a solution. Please accept our apologies for the inconvenience that this may have caused.

I hope that we may have the opportunity to welcome you back again on your next visit to Melbourne.

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

Dear KarenLea64,

Thank you for taking the time to share a review on your recent stay with us. While I am pleased to hear that you found your bed to be comfortable, your room to be a good size, and that you made the most of our central location in relation to all that Melbourne has to offer; it is disappointing that we were not able to reach your expectations in all areas on this occasion.

Cleanliness is an area that we pride ourselves on so it is unfortunate to hear that you felt let down in this regard. Please rest assured that your feedback has been highlighted with the housekeeping supervisor as the instance you described is certainly not up to the standard that we expect.

I would also like to take this opportunity to apologies for issues experienced with your key card. The magnetic nature of the cards means that they can be temperamental on occasion, although we are working towards ensuring that any such issues are kept to a minimum in the future.

While we offer a continental buffet breakfast for the convenience of guests, we understand that it may not be to everyone’s taste; and as you say we are lucky to have a variety of cafes and eateries within a stone’s throw of our hotel. As such we offer rates both inclusive and non-inclusive of breakfast to more closely cater to guest preference. Should you return to stay with us again, please do not hesitate to contact our friendly reservations team who would be more than happy to assist you in finding the best solution for your accommodation needs.

I hope that we may have the opportunity to welcome you back so that we may deliver a start to finish experience of the standard that we strive to provide to all guests.

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

Dear Joanne L,

Thank you for taking the time to share a review on your recent stay with us. I am glad to hear that you made the most of our central location on the Bourke Street Mall. I will also be sure to share your kind words with the staff who will no doubt be thrilled to receive recognition for their hard work.

The online pricing of our rooms is dynamic which means it does fluctuate based on demand. While this means that prices can be lower during quiet periods, for periods of high demand for hotel rooms in Melbourne this can result in a surge in pricing. I apologise for any inconvenience that this may have caused.

I hope that we may have the opportunity to welcome you back again in the future!

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels