我每年要来墨尔本好几次,基本上都住在airbnb,不过这里也是个平价的选择。位置不错,价格合理。房间不大但是对于我来说正好,很舒适。服务员们都很热心友好。酒店去机场很方便。总的来说很不错,下次还会住在这里的。更多
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我每年要来墨尔本好几次,基本上都住在airbnb,不过这里也是个平价的选择。位置不错,价格合理。房间不大但是对于我来说正好,很舒适。服务员们都很热心友好。酒店去机场很方便。总的来说很不错,下次还会住在这里的。更多
显示较少Dear Meagan S,
We are absolutely stoked to have been able to accommodate your well priced room for this visit to Melbourne for your uni!
Thank you for sharing your experience in our Shoebox room. These well appointed rooms although cosy in size are functional and comfortable.
See you next time!
Team@Pensione
价格CP值满高的,地点虽然不是很好,距离市中心有点距离,但是邻近南十字星车站及免费电车区,从墨尔本机场搭乘sky bus再到饭店约莫5分钟路程,对于交通加分很多,前台服务人员都很好,即时处理房间内问题,房间不大但还算ok,但是浴室的洗手台偏小,水都会喷出来,浴室的洒水头水花很散水压也不够,然后房间的门真的很重,对于瘦弱的女生来说有点吃力。
整体来说是一间小巧的饭店,但是会让我再次入住,但不会是长住。
价格很便宜。我住的是火柴盒单间,它对3晚的住宿来说很完美。唯一让我失望的是他们在浴室里放了“节约用水”的提示语,鼓励我们不要每天换新浴巾。第一天早上我在门上放了请勿打扰的牌子,第二天我给客房服务写了个留言,让他们送点茶包来,但说我不需要换浴巾(而且我把浴巾挂起来了,而没有丢在地上)。但他们还是给我换了浴巾。这有点烦人。除此之外,住宿很棒。如果你不想一整晚都有人在你门口走来走去的话,问他们要一间走廊尽头的房间吧,或者带上耳塞。墙很薄。我可以听见附近房间的人吹头发的声音。
Dear Rachel,
Thank you for reviewing our hotel regarding your recent stay.
We appreciate your good review and value all the feedback that you've given us. By telling us about your stay you are helping us improve so we can deliver a better experience to other guest in the future.
We hope to have you back soon.
Best regards,
The Best Western Melbourne City Hotel
简单,但是是城里性价比很高的酒店。房间干净,设施运转良好。我之前住过酒店几次,酒店一直提供杰出的服务,性价比很高。超棒。
Dear Dave,
Thank you for your great review.
Your business is important to us and we value all your feedback.
We look forward to having you stay with us again.
Best regards,
The Best Western Melbourne City Hotel
它位于酒店的最顶层,一切都好,只是房间完全没有网。工作人员束手无策,但可以把我们安排到另外一个空房间去,但是没有空房间了。不是我不想搬,我只想上网。一个维修工来修理了,他在路由器放了个扩展器。路由有6条电线,但房间有网了。浴室的柜子需要修改一下,要更高一些,因为你刷牙/洗脸的时候脸够不着那里。优点是,床和枕头很棒,淋浴很棒。
Dear Barbara,
Thank you for taking the time to write about your recent experience with us. We are disappointed to hear that you were not happy with your stay and we would like to apologize for the internet issues you had experienced. Ultimately, exceeding our guests expectations is our primary focus and we are very sorry that your experience with us did not reach our goal or indeed your needs.
I assure you that your feedback has been heard and will contribute towards the ongoing improvement of our hotel and our service.
Warm Regards,
Best Western Melbourne City Hotel
这个房间不是我所期待的....房间比预订时(照片)暗示的要小得多。淋浴间的门太小了,一个人不得不侧着身才能进入淋浴间。卫生间和淋浴室非常小,而且门是不透明玻璃门,可以从卧室里看到卫生间和淋浴室(我想有点尴尬)。大楼的暖气充足,温度高到仿佛置身于热带(在冬天中期),我们不得不打开室内空调来给房间降温......太荒谬了。
Dear Gary B,
We are sorry to hear that your experience was overshadowed by the room size. We appreciate one size does not suit all; and urge any guests that aren't impressed to have a chat with our friendly team (available 24/7), at least this enables us to see what we can do to make you more comfortable.
We wish you all the best!
Have a great weekend.
Warm Regards,
Best Western Melbourne City Hotel