Dear 817rosam
Thank you for your review and appreciate your comments. The linen and towelling is cleaned in a state of the art laundry with ISO accreditation. I will however do some checking based on your feedback.
The hotel is undergoing many enhancements which we look to be sharing with you and these include our conference spaces, rooms where the bedding has been replaced and eventually the lobby space. It has been great to tick a few major accomplishments off such as the replacement of our guest lifts.
Once again your feedback is greatly appreciated.
Regards
Carl Forrest
General Manager