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1 - 6 条点评,共 1,167 条
2019年8月12日的点评 通过移动设备发表

选这家因为地点很好,逛街方便,但是设施旧,很不干净。咖啡包居然有的还是打开的也没替换,浴巾上面有黄色斑点,被子上还看到红色斑点,床也不舒服,以后不会再住这家!

入住日期:2019年8月
旅行类型: 全家游
1  感谢 OnAir819536
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。
GuestServiceSomerset,伊丽莎白萨默塞特酒店 的 Assistant Guest Service Manager,回复了这篇点评2019年8月14日已回复
Google 翻译

Dear Guest,
Thank you for taking time to share your feedback about your stay at Somerset.I'm terribly sorry to hear that you did not enjoy your room. To investigate further and follow up with our housekeeping and maintenance teams, could you please provide your reservations details to udaya.herath@the-ascott.com. This will then allow me to ensure that this rooms is at the high standard that all of our guests deserve.
We do hope we can welcome you back to Somerset on your next visit to Melbourne and ensure a more comfortable stay.
Kind Regards,
Udaya Herath
Assistant Guest Service Manager

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2019年7月21日的点评

总的来说,我们在萨默塞特度过了一段美好的时光,这是我们在墨尔本度过的一周中最好的,最方便的地方。离电车站只有一分钟的步行路程,就在H&M的正前方。酒店附近有很多餐饮和购物的选择,你基本上可以从萨默塞特步行到墨尔本的大部分城市景点。话虽这么说,酒店还是有一些小地方可以考虑改善一下:(1)枕头太软太平(不是你想象的一般的酒店品质枕头);没有牙刷和拖鞋提供。

感谢 catherineeewong
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
GuestServiceSomerset,伊丽莎白萨默塞特酒店 的 Guest Service Supervisor,回复了这篇点评2019年7月21日已回复
Google 翻译

Dear catherineeewong,

Thank you for taking the time to write a review about your recent stay with us at Somerset on Elizabeth Melbourne. It is great to hear that you enjoyed our location. Our central location is certainly convenient to enjoy all that Melbourne has to offer.
We do apologize for the requirements which was not met during your stay. Your feedback will be considered for future improvements as it has always been our goal to deliver high standard guest services so, I have already shared your comments with our Housekeeping team & management.

We would like to invite you to become and Ascott Star Rewards member; membership is free and simple to join and guarantees you access to the lowest rates, exclusive discounts and perks all year round. Click our ‘special offer’ link in our TripAdvisor listing for more information and to receive your 3,000 bonus points on sign up!

Kind Regards,
Don / Guest Service Supervisor
Somerset on Elizabeth

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2019年7月11日的点评

这是我们第二次入住伊丽莎白萨默塞特酒店,这次我们同样也住得很开心。房间很漂亮,很大,有很多衣柜和抽屉,可以把你买的所有东西都收纳起来。冰箱大小适中,所以你可以同时装满食物和饮料。浴室相当大,很干净,与房间分开。我们两次入住,都能从房间的大窗户往下看到很棒的景色。酒店门口就有电车,搭乘很方便,或者你可以步行到所有地方,也很近。强烈推荐这家酒店,还会再来入住。

与这家酒店合作收集的点评
感谢 Dale R
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
GuestServiceSomerset,伊丽莎白萨默塞特酒店 的 Assistant Guest Service Manager,回复了这篇点评2019年7月12日已回复
Google 翻译

Dear Dale R,

Thank you for your feedback following your recent stay at the Somerset on Elizabeth. We are delighted to read that our Staff were friendly and always helpful. Also, the location has been convenient for your stay in Melbourne.

Next time you stay with us, be sure to join our new loyalty program ‘Ascott Star Rewards’ – it is free and simple to join – and the best part you automatically earn 3,000 bonus points straight away on sign up! Click our special offer link in our TripAdvisor listing for more information.

From the Team at Somerset on Elizabeth we thank you for staying with us and look forward to welcoming you back again soon.

With kind regards,
Udaya Herath
Assistant Guest Service Manager.

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2019年6月17日的点评

这里有优越的地理位置,优秀的员工,非常友好和热情的服务。 我儿子和我真的很喜欢健身房旁边的按摩浴缸和桑拿。 至于购物商场和餐馆,它们都在酒店的步行范围内。 如果你知道自己周边的路,就不需要乘坐免费电车。希望我能在这里多住一些时间!

与这家酒店合作收集的点评
感谢 Glenlivett
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
GuestServiceSomerset,伊丽莎白萨默塞特酒店 的 Assistant Guest Service Manager,回复了这篇点评2019年6月17日已回复
Google 翻译

Dear Glenlivett,

Thanks so much for your review, it is comforting to hear you and your family had such a great stay at Somerset. It is also great to read that you enjoyed our location and the service of our staff. Hearing such positive reviews about our team encourages us to continuously strive to provide our guests the best we can offer.

We certainly look forward to welcoming you back in the near future!

Kind Regards,
Malinda Liyanage

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2019年5月29日的点评

我出公差的时候住的这里,整个入住非常的享受。独立房间非常棒,服务令人印象深刻。员工超级友好,很有帮助。我推荐住这里,因为它离很多商铺和餐饮店都在步行距离内。

与这家酒店合作收集的点评
感谢 kimp0wer
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
GuestServiceSomerset,伊丽莎白萨默塞特酒店 的 Assistant Guest Service Manager,回复了这篇点评2019年5月30日已回复
Google 翻译

Dear kimp0wer,

Thank you for taking the time to share your experiences at Somerset on TripAdvisor. We are delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Furthermore, I am glad to read you enjoyed our central location.

We would love to see you again but before you do, be sure to join our new loyalty program ‘Ascott Star Rewards’ – it is free and simple to join – and the best part you automatically earn 3,000 bonus points straight away on sign up! Click our special offer link in our TripAdvisor listing for more information.

Once again, thank you for choosing Somerset on Elizabeth!

Kind regards,

Pauline Delos Trinos
Assistant Guest Service Manager

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2019年5月8日的点评

出色的位置。前台的工作人员友好而乐于助人。他们允许我们提前办理入住手续,无需额外费用。他们还将退房时间延长到中午12点,以便我们可以在赶上傍晚的航班之前进行最后的购物!

与这家酒店合作收集的点评
感谢 Stay16679879412
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
GuestServiceSomerset,伊丽莎白萨默塞特酒店 的 Assistant Guest Service Manager,回复了这篇点评2019年5月9日已回复
Google 翻译

Dear Stay16679879412,

Thank you for taking time to share your experience at Somerset with the TripAdvisor community. We are pleased to hear that you had an enjoyable stay and that our team was able to assist you. Hearing such positive reviews about our team encourages us to continuously strive to provide our guests the best we can offer.

We'd love to see you back again, but before you do, why not join our new Ascott Star Rewards Loyalty program. You will earn points that can be used for discounts on your stay at any of our properties around the world as well as special Member Benefits and offers throughout the year.

Kind regards,

Pauline D
Assistant Guest Service Manager

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