十分的不好,房屋不是特别干净。入住时,van的态度并不好,也没有有效的沟通。饼干没有第一次来的时候那么热,那么香甜。只是很随便了。更多
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十分的不好,房屋不是特别干净。入住时,van的态度并不好,也没有有效的沟通。饼干没有第一次来的时候那么热,那么香甜。只是很随便了。更多
显示较少Thank you for taking a moment to share your experience. Naturally I am disappointed to read that we have not met all of your expectations. Our goal is to deliver a perfect stay for every guest so apologies that this wasn't the case. Please be assured that your feedback is being reviewed by our Executive Team and will be used in order to improve Team Member training and future guest experience. Please accept my apologies for any inconvenience caused on this occasion. It is only through feedback such as yours that allows us to monitor and improve our service and products by focusing on your needs as a guest in the hotel.
We hope we may welcome you back again in the future.
Best regards,
Mohammed Limdiwala, Hotel Manager
我们大概留了十天,到达前曾电邮三次问酒店有否供应乳胶枕, 但一直没有回复, 后来在facebook messenger再问, 终于有回应, 并说已经安排妥当, 因我们是凌晨check in, 搭完长途机,很想睡一觉好,check in时已再问清楚职员, 是否房间内已预备好乳胶枕,他说已ready.... 但我们入住时,发现是没有的, 翌日早上再问职员, 他说会跟进,仍说房内的已是foam pillow, 但事实上当然不是 !到第三天,真的忍不住,要我拿着枕头落lobby要他们处理,只是一个foam pillow,要那么复杂吗?? 最后感谢前台职员Mr. Abraham , 他是唯一用心协助的。
酒店早餐比想像中丰富, 有自助鲜榨果汁, 基本需要的,都有供应, 以这个价格非常满意, 餐厅职员服务态度更是殷勤, 享受每天在这里享用早餐。
浴室内,没有架子放洗头水, 沐浴露, 只能放在地上, 每次都要踎低, 很不方便。
泳池及健身室面积比较细小。
酒店一出门便有Blue cat免费巴士, 班次都很密, 搭两个站便到市中心,极方便!
Dear LLkinuu
Thank you for taking the time to share your feedback regarding your recent stay.
Once again I am really sorry about the let down regarding the pillow issue. Rest assured, I'll be passing this feedback onto our operations team.
On a positive note, I am pleased to hear Abraham did resolve the issue.
We look forward welcoming you back.
Regards,
Umair A
刚于上星期入住,地点在唐人街附近,行路都可以去到景点。酒店房间非常舒适洁净,员工亦非常友善,下次再到柏斯一定会再次入住。
Dear StephanieC990,
Thank you for sharing your review.
I am so pleased to read you enjoyed your stay with us and found the hotel to be comfortable and convenient with very friendly team members.
Thanks again for your review, we look forward to welcoming you back during your next visit to Perth.
Kind Regards
Tamer EIGhamry
Hotel Manager
这间酒店在珀斯中央商务区附近,酒店旁边很多各种类型的食肆,包括有名的outback jacks bar and grill,以及很多亚洲餐馆。该区也有各种不同的商店,住在这酒店实在很方便。
酒店设施新净,而且装修很漂亮,入住很舒适。
Dear r0ger0000,
Thank you for sharing your experience on your recent stay.
I am pleased to know that we have met your expectations during stay and especially glad that you enjoyed the location.
We hope to welcome you back soon at DoubleTree Perth Northbridge.
Best regards,
Tamer ElGhamry
Hotel Manager
这间DoubleTree是1月才刚开幕的!房间非常新颖,服务非常客气有礼,早餐极具美味和多样性,甚至于超越洲际,还巧遇台湾来的服务人员,非常值得推荐!
Dear kevintP5853IU,
I was very happy reading your review. Thank you very much.
I am delighted that you enjoyed all aspects of your stay. Thank you for your appreciation.
I hope to welcome you back soon at DoubleTree Perth Northbridge.
Best regards,
Tamer
Tamer ElGhamry
Hotel Manager