酒店的房间干净整洁,宽敞无比,停车需要收取二十美元的费用,但是我认为在整个城市,还是相当得体的,早餐,绝对物有所值,而且非常好吃,所有的工作人员都热情友好,乐于助人。更多
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酒店的房间干净整洁,宽敞无比,停车需要收取二十美元的费用,但是我认为在整个城市,还是相当得体的,早餐,绝对物有所值,而且非常好吃,所有的工作人员都热情友好,乐于助人。更多
显示较少 Robyn V we appreciate your feedback and positive review of St Martins and look forward to you being our guest again in the near future.
Regards
Jeannette
房间干净,家具有污痕,且过时(看上传到沙发照片)。大陆早餐美味,酒店甚至还有一台煎饼机。房间很大,空间宽敞。我遇到的酒店员工都很友善。床是由两张单人床拼成的,但仍很舒适。地理位置绝佳。没有热泵(空调)。冬日时入住这里,房内空调温度调控按钮安装在衣柜内:可以选择翅片加热或是风扇模式。衣柜内没有多余的毯子可用,床上的被子很薄。你若觉得冷,我建议你带上暖和的衣服或是睡衣,因为这里的加热器没什么用,只能稍微缓和下室温。
Hi Southlander11,
Thank you for your review. It's great to hear you enjoyed our breakfast, it is a simple breakfast but is good value for money compared to the more elaborate selections and prices you might find in other hotels. We have taken the cover from the couch in your room and replaced then with new ones.
Our Standard Apartments do not have heat pumps but the Deluxe and View Apartments do.
I hope we will see you again soon
Kind regards,
Nigel Harford
Hotel Manager
当我们的航班取消的时候,我们被安排到了这家华尔道夫圣马丁酒店。但是我们不确定它在哪里,也不知道是什么类型的酒店。我很惊喜这家酒店位置很好,品质优良。我们到达的时候受到了热情的欢迎。而且这里有我去过的最小的汽车公园,但是公寓房间里的床很舒适,房间很干净。我们还会再来这里的。
Hi clive02013,
Thank you for your review. Great to hear you enjoyed your stay despite the stress of having your flights disrupted.
I hope we will see you again.
Regards
Nigel Harford
Hotel Manager
位于圣马丁斯道的华尔道夫车道就在马路对面,沿着空中巴士站的车道向下,它的位置很方便。它也非常接近市中心,步行即可到达,一直到海滨以及外地的博物馆.酒店本身有点陈旧但干净,设有烹饪设施。接待人员都非常友好和乐于助人。我要求延迟退房也没有问题。 WiFi是免费的限速,但可以用。这里是步行游览奥克兰的好地方。
Dear Dodger52,
Thank your for your review. I am glad you enjoyed your stay and our friendly team.
Kind regards,
Nigel Harford
Hotel Manager
请仔细查看这家酒店的所有评论。有着相当误导性的个人资料。房间和入口走廊都很脏,而且破旧不堪。我们没有得到我们预定的并且已经支付了家庭费用的房间,而是被分配了一个不怎么样的阳台锁不能正常锁上的房间。窗帘是破碎的,卫生间也很脏。没有评论像我们这样付费的,而且也没有充足的无线网,这都2019年了伙计们!不要骗人们说有一个室内的游泳池,那里根本就没有!而且室外的游泳池也已经停止服务了。员工的态度需要改变。如果你不赶快采取措施,将维护工作安排好,你会失去你的顾客的。停车场每晚30美元,要让顾客知道这一点以及在那里停车是多么的费劲。
Dear as asengineer,
Thank you for taking your time to share your feedback. It is only through guests sharing their experience with us that we are able to improve upon our service.
From your tripadvisor username I am unable to identify which room you stayed in but I will ask the Housekeeping team to check and report on the function of balcony doors so that we can identify any problems.
I am not sure why there was a photo labelled indoor pool online. I have found this photo and changed the label to make it clear that it is an outdoor pool. I am not aware of the pool being out of service at any stage recently but the pool hours at limited to 9am to 9pm and we do need to close it temporarily for cleaning.
I am sorry that you were disappointed and I will work hard to rectify the issues you have raised.
Kind regards,
Nigel Harford
Hotel Manager
位置很好,但是房间没有我们想象的那么干净。当我们到达的时候,没有可用的洗浴用品了,但是当我们去要时,得到了一堆。房间适合装洗衣机,但我们房间没有。客厅又脏又臭。墙壁很脏,空调漏水。我们的员工非常棒,他们会在合理的时间内纠正任何问题。然而,经理却不是这样。
Dear DoctorL88,
Thank you for your review. Thank you for recognising the excellent service provided by our team. I have only recently taken over as Manager at St Martins and certainly have a list of 'work-ons' particularly within the housekeeping department.
Give us a bit of time and we will have the place looking much better.
Nigel Harford
Hotel Manager
我们在格拉夫顿奥克兰的圣马丁华尔道夫公寓酒店的两卧室公寓住了2晚。位置不差,因为走到皇后街只有10分钟,我们在11楼,当我们提前到达时公寓还没准备好,但工作人员很乐意为我们存放行李。公寓大小合适,有完整的烹饪设施,生活空间不是很大,但对于我们来说可以。我觉得公寓的价格有点过高,但是因为有一场演唱会,我猜每个地方的价格都涨了。2晚的费用为480美元。
Dear Cooters2014,
Thank you for your positive review of your stay with us at Waldorf St Martins. I am pleased to hear you enjoyed your stay.
Please come back and stay with us teh next time you are in Auckland.
Kind regards,
Nigel Harford
Hotel Manager