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附近酒店
点评 (523)
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旅行者评分
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1 - 6 条点评,共 523 条
1周前点评

房间没问题 地点没问题 设施也没问题
就是态度有问题
我们订的房间是连早餐的
可是去到这酒店职员很坚持我们没有酒店 要我们付费
后来回港后我再电邮他们提供有早餐的证明
没退钱没补偿 只是我们再去可请我们吃早餐
怎会常常去 下次去都不知何时

感谢 KH77777
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
JetParkHotel,Jet Park Hotel Rotorua 的 Guest Relations Manager,回复了这篇点评回复时间:4天前
Google 翻译

Good Afternoon KH77777,

Thank you for taking the time to review your stay with us. Your feedback has been received and I would like to apologize if you were at all inconvenienced during your stay - this is definitely not our intention.

It was found that you were misinformed at check-in regarding the breakfast, and I sincerely apologize for this mistake. I have since offered to make it up to you the next time you come visit the hotel, but from my understanding you won't be coming back the hotel in the near future. You are more than welcome to get in touch with me personally to arrange compensation for your inconvenience.

If you need anything further during your stay, please do not hesitate to contact one of our Duty Managers.

Kind Regards,
Sammy-Jo Lockyer
Guest Services Manager

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2019年7月6日的点评

客房非常干净整洁。工作人员超级友好热情!还有让人惊叹的服务!!提供各种美味的免费早餐。入住的第二个晚上我们在这里享用了晚餐,惊叹道哇,太美味了,烧的很好吃,水平一流。强烈推荐这间酒店!!

感谢 NickyTararua
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JetParkHotel,Jet Park Hotel Rotorua 的 Guest Relations Manager,回复了这篇点评2019年7月6日已回复
Google 翻译

Good Morning NickyTararua,

Thank you for your fantastic review. We pride ourselves on the quality of our hotel and the services we offer to our guests. Your kind words will definitely be passed on to the team!

It was an absolute pleasure having you stay with us and we are grateful for the positive feedback.

We look forward to welcoming you back in the future.

Kind Regards
Sammy-Jo Lockyer
Guest Services Manager

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2019年6月17日的点评

晚上九点入住后家人不满意原本在BOOKING上订的特价加大双人床,柜台人员立刻免费帮我们换到双床房,非常贴心有效率

感谢 ZW04
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
JetParkHotel,Jet Park Hotel Rotorua 的 Guest Relations Manager,回复了这篇点评2019年6月19日已回复
Google 翻译

Good Afternoon ZW04,

Thank you for taking the time to review your stay with us.

We are delighted that you chose to stay with us, and that we were able to make your stay so comfortable.

We hope that we will be able to welcome you back to the hotel in the near future.

Kind Regards,
Sammy-Jo Lockyer
Guest Services Manager

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2019年5月1日的点评

高档汽车旅馆,设有餐厅。 工作人员非常友好,非常乐于提供罗托鲁瓦游览活动的建议。 他们还提供折扣优惠券。 房间非常宽敞舒适,浴室宽敞,设有巨大的浴缸。 早餐充足,酒店拥有充足的免费停车位,很适合罗托鲁瓦这个地区。马路对面有一家大型超市,强推。酒店舒适,物超所值。

感谢 Keith L
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
JetParkHotel,Jet Park Hotel Rotorua 的 Guest Relations Manager,回复了这篇点评2019年5月8日已回复
Google 翻译

Good Morning Keith,

Thank you for your fantastic review. We pride ourselves on the quality of our hotel and the services we offer to our guests.

It was an absolute pleasure having you stay with us and we are grateful for the positive feedback.

We look forward to welcoming you back in the future.

Kind Regards

Sammy-Jo Lockyer

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2019年4月10日的点评

这家酒店的位置非常中心,周边有很多餐厅。但是房间里摆着一张双人床感觉空间很窄。浴室还行。门锁很不结实很容易就可以扯开了。停车位不够,开小车还好,要是10座的车,绝对找不到停车位的。我们在这里住了三晚,我老公只能把我们10座的车停在酒店外面的人行道上。(因为酒店没有给我们提供停车位。)员工很友好,WiFi速度很慢,早餐还不错种类非常丰富

感谢 ManiPenny
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
JetParkHotel,Jet Park Hotel Rotorua 的 Manager,回复了这篇点评2019年4月16日已回复
Google 翻译

Kia Ora ManiPenny,

Thank you for taking the time to review your recent stay with us.
I am glad to hear that the staff provided friendly service.

Would you be kind enough to contact me directly at inusr@jetpark.co.nz so that I can look into the door-lock issue and get this fixed?

Kind Regards,
Inus Rademeyer
Hotel Manager

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