Dear Globaltraveller79,
Thank you for taking the time to share feedback on your stay with us, and I'm glad to read that you enjoyed your stay! We appreciate your loyalty as Hilton Honors members and are thrilled that you chose to stay with us while visiting Taupo. Please accept my apologies that the room was not to your liking. We do offer a variety of room types with different views and locations within the hotel. If you have a chance, please reach out to me at dominic.mastromatteo@hilton.com with details of your booking so that I can update your Honors profile with your room location preferences. This will allow us to ensure that we have a room more to your liking available on your next visit.
Thank you for staying with us, and we hope to see you back soon!
Best regards,
Dominic Mastromatteo
Front Office Manager