Dear ahamida

Thank you for sharing your experience and recommending our property on TripAdvisor following your two night stay with us recently.

I was delighted to read your comments about our team, we here at Hilton Lake Taupo take pride in offering the highest level of service and it is fantastic when it is recognised. The uninterrupted views of the lake are beautiful from our property which is one of the benefits of our elevated location.

We look forward to welcoming you back on future travels.

Kind Regards
Annika Worth
Hotel Manager

Dear Wayne F

I am sorry to hear that your booking was mixed up and that you were misinformed about the breakfast times. Breakfast ends at 10am Monday-Friday and at 11am on Saturday and Sunday. It is great to read that you rated the rooms as impeccable, we are proud of our stunning rooms that offer our guests luxury and comfort amongst our beautiful premises

Thank you for posting your review on TripAdvisor and we hope to have another opportunity to welcome you back on future travels.

Kind Regards
Annika Worth
Hotel Manager

Dear Globaltraveller79,

Thank you for taking the time to share feedback on your stay with us, and I'm glad to read that you enjoyed your stay! We appreciate your loyalty as Hilton Honors members and are thrilled that you chose to stay with us while visiting Taupo. Please accept my apologies that the room was not to your liking. We do offer a variety of room types with different views and locations within the hotel. If you have a chance, please reach out to me at dominic.mastromatteo@hilton.com with details of your booking so that I can update your Honors profile with your room location preferences. This will allow us to ensure that we have a room more to your liking available on your next visit.

Thank you for staying with us, and we hope to see you back soon!

Best regards,

Dominic Mastromatteo
Front Office Manager