Thank you for sharing your experience and recommending our property on TripAdvisor following your two night stay with us recently.
I was delighted to read your comments about our team, we here at Hilton Lake Taupo take pride in offering the highest level of service and it is fantastic when it is recognised. The uninterrupted views of the lake are beautiful from our property which is one of the benefits of our elevated location.
We look forward to welcoming you back on future travels.
虽然他们把我们的预订搞错了，但是他们最后改正了而且帮我们退了多余一张床的钱。他们告诉错了我们早餐的时间， 周中本来应该是10点的，结果他们告诉我们11点才开始， 搞得我们为了赶上早餐特别的匆忙。 但是员工服务弥补了这点缺陷。这个酒店有点小贵， 因为别的比较好的酒店更靠近湖（我们住过一个），而且这个离湖比较远，湖景还被挡了。酒店的房间质量确实无可比拟！而且最棒的是他离DeBretts温泉公园只有一墙之隔！酒店自己也有温泉泳池-超棒。
Dear Wayne F
I am sorry to hear that your booking was mixed up and that you were misinformed about the breakfast times. Breakfast ends at 10am Monday-Friday and at 11am on Saturday and Sunday. It is great to read that you rated the rooms as impeccable, we are proud of our stunning rooms that offer our guests luxury and comfort amongst our beautiful premises
Thank you for posting your review on TripAdvisor and we hope to have another opportunity to welcome you back on future travels.
Thank you for taking the time to share feedback on your stay with us, and I'm glad to read that you enjoyed your stay! We appreciate your loyalty as Hilton Honors members and are thrilled that you chose to stay with us while visiting Taupo. Please accept my apologies that the room was not to your liking. We do offer a variety of room types with different views and locations within the hotel. If you have a chance, please reach out to me at email@example.com with details of your booking so that I can update your Honors profile with your room location preferences. This will allow us to ensure that we have a room more to your liking available on your next visit.
Thank you for staying with us, and we hope to see you back soon!
Front Office Manager
I am delighted to hear that you had a excellent one night stay with us on your travels to Palmerston North and it is also pleasing to hear how impressed you were with your dining experience at our on-site restaurant Bistro Lago.
Thank you for taking the time to post your review and for your continued loyalty to Hilton Lake Taupo. We look forward to welcoming you back again soon.
Dear Paul F
I am delighted to read that you had a wonderful one night stay with us recently. It is great to see that you found your room spacious and well appointed and were impressed with your dinner and breakfast at our on-site restaurant Bistro Lago.
Thank you for sharing about your experience on TripAdvisor and we look forward to welcoming you back for a longer stay in the future.