Thank you for taking the time to leave us a review about your recent stay here at Distinction Dunedin Hotel. It's truly wonderful to hear such positive guest feedback regarding the building's renovation. We had hoped to retain the building's original character throughout the entire renovation process so it's wonderfully rewarding to hear such feedback, especially from those that either call Dunedin home or have called Dunedin home. Additionally, thank you for your feedback regarding the bathroom lighting; it is something that we have become aware of and the team is looking at ways to improve this. We hope to be able to host you here at Distinction next time you are in Dunedin.
The Distinction Dunedin Team
Thank you very much for taking a moment to give us your feedback. We appreciate all of our guest's opinions.
It is a shame that you give us a two star rating, which is an aberration for Distinction Dunedin, as evidenced by our overall 4.5 star TripAdvisor score. However, we of course recognise and appreciate that everyone is entitled to their own opinions, which they may form for a variety of reasons.
While your review lacks specificity, it certainly does not lack polemic. I am unaware of you expressing any concerns directly to the Management team whilst you were here with us. At Distinction Dunedin, we are fully receptive to any guests who may have issues that need addressed, with an eye to reaching an acceptable and satisfactory solution. However, it is very difficult to remedy any problems or concerns when we are unaware of them. It would have been preferable for you to have informed us of any complaints at the time, rather than after the fact and through a third party when nothing could be done to rectify your apparent issues. Please feel free to contact us directly if necessary.
Many sincere thanks for your contribution. We are all very pleased that you took some time to provide some excellent feedback on your recent visit to Distinction Dunedin.
It is lovely that our service and well appointed accommodation elicited such a positive response. As you rightly note, all of our guest rooms offer fully adjustable heating and are superbly soporific, allowing a peaceful nights rest in advance of the rigours of the coming day.
As you further note, our team of assiduous valets offer an efficiently effective service, providing 24 hour access to your vehicle for a mere NZD20 per night.
Thanks again Ruth. It would be our pleasure to see you again soon.
Thank you very much for your kind words on Distinction Dunedin. We are glad that we helped to negate the inauspicious beginning to your travels.
We really appreciate your excellent appraisal of our wondrous staff, in both the Food & Beverage and Front Office departments respectively. They are all indeed professional, hardworking, kind and helpful, as perusing our TripAdvisor reviews will reveal. It is heartening that you are of a similar mind.
It is fantastic too that you hold our room facilities, in particular the bathroom features, in such high regard. We are thrilled that each of these aspects combined equated to an excellent 5 star experience.
Many gracious thanks again. Please feel free to visit us in the near future.
Thank you for taking a moment to comment on your recent visit. We truly appreciate your thoughts.
It is great that in general terms all was very well received, particularly the room, the service and the view.
However, we are sorry that you were not satisfied with your set menu experience. While we are very glad that all other members in your group enjoyed their lamb, it is regrettable that the restaurant staff did not rectify your particular complaint to your satisfaction. Please accept our sincere apologies. I have passed your message on to our Restaurant Manager for further investigation.
Nonetheless, we hope to see you again if your are in this region in the future. All the best.
Thanks for taking a moment to give us your considered opinion about your recent Distinction Dunedin experience.
We are thrilled and flattered that you chose Distinction on this occasion and consider us to be the best hotel that you have stayed in. High praise indeed, suggesting that you are a discerning patron. We acknowledge and sincerely appreciate your sentiments.
Our bedding is the subject of much effusive feedback and we are pleased that you concur. As you also note, our staff are typically of a very high standard, and they too receive many wonderfully appreciative comments in a similar vein to your own.
The property's central location is a further fitting feature, frequently favoured by our exploratory guests.
Many thanks for your words, and we trust that we shall see you soon.