Dear angusbernie1,
We would like to thank you for taking the time to share your excellent review on TripAdvisor. Our Front Desk staff takes it at heart to always remain available to assist you or answer any query. We are concerned by your comments regarding our services and I would like to invite you to provide us more details on my email AMQueenstown@theoaksgroup.co.nz as your feedback helps us constantly improve.
Warm regards from Queenstown,
The Oaks Team Management