Thanks for your recent stay and we apologise that you had noise disturbance from the neighbours which is not an issue we normally hear of. We do have a non smoking policy for inside of the whole building but I am assuming there may have been cigarette smell from one of the outside balconies below you. I hope that overall you still had a great experience in Te Anau and thank you for letting us know of your experience.
Kind regards
Mary Climo - Manager