在这个酒店我遇到了一个很棒的接待员,她总是很高兴而且乐于助人,服务水平很卓越。酒店唯一需要做的就是要看看他们的床,变得有一点老旧,他们的早餐很简单,而且很新鲜,咖啡机不会令你失望的。他们的房间很干净,但不奢华,只是舒适。
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在这个酒店我遇到了一个很棒的接待员,她总是很高兴而且乐于助人,服务水平很卓越。酒店唯一需要做的就是要看看他们的床,变得有一点老旧,他们的早餐很简单,而且很新鲜,咖啡机不会令你失望的。他们的房间很干净,但不奢华,只是舒适。
房间很大,但都很旧,有一种陈旧的气味。没有提供洗脸巾,肥皂在淋浴固定容器里,没有提供其他东西啦。网站上没有关于2个楼梯和没有到房间的电梯的说明。没有烤面包机或微波炉,只有咖啡杯和碟子,没有其他陶器。床很硬。毛巾闻起来就像没有用洗涤剂洗过那样,或用了沾脏的茶巾洗过。
Dear Sam W
Thank you for your review. We are sorry to read that we did not fully satisy your expecatations. Whilst our apartments have full kitchen facilities with toasters, microwave, crockery etc we can also willingly provide these items to motel rooms on request. We are sincerely sorry that our team members were not more intiuive to your personal needs.
In line with our environmental stewardship measures to cut down on single use plastics we provide high quality liquid soap and shampoo dispensers but can also supply other amenity items on request.
We apologise for the housekeeping matters you have raised and have since discussed your issues within our team meeting to rectify accordingly.
Warm regards
Carl Leahy
Proprietor
员工有礼貌,并且愿意帮忙。早餐美味。房间让人觉得非常放松,很舒适,无线网络很快,空调也够冷。从酒店步行就能到达吉朗(Geelong)的滨海区和其他的景点。
酒店有好的服务人员,都很友好并且乐于帮助人。但是淋浴头在洗漱间上面,使用进出的位置都很高。水温调整困难,并且淋浴头对高的人来说使用也不方便。感觉这不算是问题但有点掉价
地理位置很好,步行约300米即可到达海滨。从中央商务区开车回来时,想要找到入口可能有点困难,最好沿着海湾公路走,然后再绕回来。
Dear Michael H
We are pleased to read that you enjoyed a satisfying stay. Great to see that you took a short stroll to view the wonderful sights of Corio Bay. We hope to welcome you back whenever you next find yourself in the region.
The team at Best Western Geelong
我们花了那么多钱住在这个汽车旅馆(我们本以为那是一家酒店),这家旅馆的内部应该完全拆除,然后用新的家具重新装修,完全改造!我们住在这里的唯一原因是当时在新年期间,别的地方都没有空房间。这里不仅房间非常过时,而且闻起来很难闻(显然有人在我们住的房间里抽过烟),还有楼梯间,感觉就像你去了一个简陋的地方睡觉,这太荒谬了!改造一下吧,让每个房间的门更安全一些。现在是2019年,这个地方看起来有点像20世纪70年代!卧室里没有空调?!这是认真的吗?如果我们有别的地方可以住,我们肯定会换到另一家酒店。
Dear Clintdi
We are very sorry that the apartment and services did not meet your personal expectations. As 3.5 star facilities our apartments unfortunately will not always fully satisfy the varied selective needs and discerning wants of all guests and we regret any misconceptions you may have held on our facility type. We strive to provide clean and comfortable apartments at value-for-money pricing and again am sincerely sorry that we were unable to satisfy your personal requirements on this occasion. Your feedback is most valued and will be used to address ongoing improvements to our facilities and services.
Your sincerely
Carl Leahy
Proprietor
Best Western Geelong